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How To Show Multiple Galleries In Product Exports?
S
Stephen Araujo
49 posts
Tue Apr 26, 22 11:17 AM CST
We've started to notice that a handful of customers are placing one order containing products from two or more galleries. For reporting purposes, it's showing as a false positive for us because a) certain products are not the same between galleries and b) it's not clearly defined which product belongs with which gallery.
I figured a way for our staff to help with finding these oddity orders is to look at the gallery name in the reports. In the product report section, I added the field for Gallery. When I do an export, it will show only one gallery name, and it appears to be just the first one in alpha order.
Is there a way that I can display each gallery name that the customer ordered a product from in the reports?
Side note - The galleries in question are also set to prepay. I understand that the information a customer provides like a subject's name and other specific info will be tied to just the one complete order if this is meant for multiple subjects. We can handle those cases separately.
I figured a way for our staff to help with finding these oddity orders is to look at the gallery name in the reports. In the product report section, I added the field for Gallery. When I do an export, it will show only one gallery name, and it appears to be just the first one in alpha order.
Is there a way that I can display each gallery name that the customer ordered a product from in the reports?
Side note - The galleries in question are also set to prepay. I understand that the information a customer provides like a subject's name and other specific info will be tied to just the one complete order if this is meant for multiple subjects. We can handle those cases separately.
Tim - PicturesPro.com
17,014 posts
(admin)
Wed Apr 27, 22 6:31 AM CST
I think what you need to do is check the option "Do not group products by photos" when in the Product Export.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
S
Stephen Araujo
49 posts
Wed Apr 27, 22 8:16 AM CST
That step helps! The report shows an order in question is listed in two unique rows based on the customer ordering from two unique galleries.
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