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Recent Visitors All Same Ip

D
149 posts
Fri Apr 12, 19 7:12 AM CST
Hi,

I’m assuming this may be a host issue but hopefully someone may know the answer. I recently migrated over to Bluehost. All up and running well however visitor stats are all showing the same IP address and when I click them for more info it shows my host box number as the remote host.

Example: box####.bluehost.com

Any help appreciated. Cheers
16,148 posts (admin)
Fri Apr 12, 19 10:55 AM CST
It would be a host issue but I don't know what. Maybe something they are running on the server.

You can try this and see if it makes any difference.

In your Sytist admin, click Settings in the main menu. Then underneath the left menu click edit config file. On a blank line above the closing PHP tag ?>, add this line of code and save:

$setup['only_use_remote_address_for_ip'] = true; // only uses $SERVER['REMOTE_ADDR'] for IP address.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
D
149 posts
Sat Apr 13, 19 2:54 AM CST
Thanks Tim that worked a treat :)
D
149 posts
Thu May 30, 19 4:27 PM CST
Hi Tim,

My stats have started reporting the same IP for all visitors again today.

I’ve checked of code you gave me is still there and it is,

Any ideas?
D
149 posts
Fri May 31, 19 3:16 AM CST
Strange reports are fine today.

Was most definitely not the same person visiting all day however as I visited myself logged out of admin to be sure.

Confused I am lol
16,148 posts (admin)
Fri May 31, 19 4:37 AM CST
Most likely your host is doing something to the server.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
D
149 posts
Fri May 31, 19 8:15 AM CST
Another strange thing I have noticed today, the ip address on the sent part of a contact form is different to that of the visitors ip in the stats area.
Edited Fri May 31, 19 8:34 AM by David Coxsell
7 total messages
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Category: Stats
 
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