Email Log Only Shows 'viewed' Status For Some Emails

Hi Tim,

I've noticed in my email log that certain email templates will show the 'viewed' status and some will not. It isn't random, it seems that some templates show the status and others do not.

For example, I can see the view count on password reset emails and photo order confirmations; I can NOT see the view count (always 0) for 'your gallery is ready' and 'your gallery expires soon'.

Any suggestions on why? Anything I can do to re-enable the view counter? The most useful one would be the 'your gallery is ready' email because that allows us to at least know they got the message. (We still get filtered into gmail spam pretty often.)

Thanks.

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This can happen in some cases when using the automated emails (cron job) because it doesn't get the HTTP environment and doesn't have the correct link to the file/image that reads the open.

To fix it, click Settings in the main menu. Then underneath the left menu click Edit Config File.

Change the third line which should be this:

$setup['url'] = "http://".$_SERVER['HTTP_HOST']."";

TO this:

$setup['url'] = "https://www.subphoto.net";

And save. That will fix it for future emails.

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Bouncing an old thread to see if this is still the current fix - it's also not showing for some that are not Cron jobs (IE when I sent a "gallery is ready to view" email manually.

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Hi Season, we have been using this fix from Tim ever since and yes, our emails seem to be showing the view count properly.  

Currently our config.php has this:

$setup['path']= dirname(__FILE__);
$setup['url'] = "https://subphoto.ca";
$setup['secure_url'] = "https://".$_SERVER['HTTP_HOST']."";

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Thanks Michael!

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When automated emails are on, when you send "gallery is ready to view" emails, it uses the automated email system. If they are not sending then your server cron job has stopped working.

If it is not working you will need to get with your host to fix the cron job. The cron job is a server function that makes the automated emails work.

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