Attention

If your Photo Cart is suddenly getting a 500 error or only displaying a blank page then you or your hosting company has updated the PHP (programming language) to PHP 7 which Photo Cart is not compatible with (and will not be compatible with) mainly because of the removal of the my_sql functions which are replaced with my_sqli functions. 

You would need to have the PHP version downgraded to 5.6 in order for Photo Cart to work. If downgrading the PHP doesn't work then you may have to update Photo Cart to the last version of 7. Download Photo Cart 7 upgrade files. Upgrade instructions.

Photo Cart was retired in 2015. Check out Sytist.

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Extra Characters Appear When Typing...

S
25 posts
Thu Apr 23, 15 12:58 PM CST
Hello
I am wondering why, when I type in photo cart- extra characters show up? See here for an example: I typed a message to my client because I had to log in and place her order for her- any idea why when I hit return I get \r\n in my test any words with apostrophes come out with \ in them? How can I fix this?

and Hi Heather, \r\nPlease disregard all notices to pay and amounts. You have paid in full. This is simply a placeholder order and the amounts don\'t reflect actual charges. \r\nBest,\r\nShannon

Thanks!
Shannon
16,196 posts (admin)
Fri Apr 24, 15 6:18 AM CST
In Settings -> Mail Settings, is it set to send emails in HTML or plain text? If it is on plain text, set it to HTML.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
S
25 posts
Fri Apr 24, 15 7:35 AM CST
Hi Tim,
It's already set to HTML. What would you suggest now?
Thanks,
Shannon
16,196 posts (admin)
Fri Apr 24, 15 9:11 AM CST
Are all emails doing this or just one?

Are you seeing the \r\n in the actual email?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
S
25 posts
Fri Apr 24, 15 2:22 PM CST
Hi Tim
The extra formatting is showing up wherever the Notes or Customer Notes sections appear online in the program. From what I know these sections don't generally show up in the e mails but rather in the admin, customer and printable links from the email confirmation of New Order (which arrives in an email). Any ideas why? How do I get rid of this? Thanks, Shannon

Here's a sample:

Payment Information
Date: 24 April 2015 | Amount: $2,530.00 | Type: | Ref. #:

Customer Notes
Hi Heather, \r\nPlease disregard all notices to pay and amounts. You have paid in full. This is simply a placeholder order and the amounts don\'t reflect actual charges. \r\nBest,\r\nShannon
16,196 posts (admin)
Sat Apr 25, 15 9:13 AM CST
Download this zip file:
https://www.picturespro.com/sy-misc/download/action.finalcheckout.zip

unzip it to your computer and upload the action.finalcheckout.php file into your Photo Cart folder overwriting the existing one.

Place a test order and be sure the checkout notes have a quote in it and can place the order without error.
"Testing, test's,

"test"
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
S
25 posts
Mon Apr 27, 15 10:55 AM CST
Hi Tim
Thanks but I have no idea how to upload this file. The last time I mucked around in my files I really messed everything up. You have my ftp info from my last email. Is there any way you could do it for me?
Let me know.
Many thanks in advance,
Shannon
16,196 posts (admin)
Mon Apr 27, 15 12:25 PM CST
I have uploaded the file. Place a test order and be sure the checkout notes have a quote in it and can place the order without error.
"Testing, test's,

"test"
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
8 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 2,062 times
Category: Bug
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close