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Missing Order

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Peri Hughes
9 posts
Thu Jul 28, 16
10:50 AM
Received an order yesterday. Received email notification of order and payment with order number. Printed order out. Today order is not found, no exsitisting order number and customer name showing last active was in May?
Tim -
11846 posts
Thu Jul 28, 16
12:56 PM
It sounds like your host restored a backup of your website / database from before the order was placed. That would explain the missing order. You should check with your host and see if anything like that happened.
Tim Grissett, DIA - || My Email Address:
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