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Although There Is A Price Group Assigned, Products Available Are Not Showing At
T
Tara Morris
13 posts
Tue Jan 27, 15 2:24 PM CST
When clients are clicking on an image to order, no product options are showing anywhere on the screen. There is a price group assigned to the gallery. I'm not sure how to proceed.
Attached Photos
Tim - PicturesPro.com
16,299 posts
(admin)
Wed Jan 28, 15 7:03 AM CST
View your price group in the admin and under the More tab click Edit Price Group Information. Be sure the Section Layout has these bracket codes exactly
[STANDARD_PRODUCTS]
[PACKAGES]
[GALLERY_ITEMS]
[STANDARD_PRODUCTS]
[PACKAGES]
[GALLERY_ITEMS]
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
T
Tara Morris
13 posts
Wed Jan 28, 15 8:47 AM CST
That is all there.
[STANDARD_PRODUCTS]
[PACKAGES]
[GALLERY_ITEMS]
[STANDARD_PRODUCTS]
[PACKAGES]
[GALLERY_ITEMS]
Tim - PicturesPro.com
16,299 posts
(admin)
Wed Jan 28, 15 10:48 AM CST
1) Double check by editing the gallery there is a price group selected.
2) Check and make sure the price group assigned to that gallery actually have products in it.
3) The products in the price group edit and see if they are marked as a download of the original file. If so, then maybe the photos were not uploaded to keep to original file so there is nothing to show.
2) Check and make sure the price group assigned to that gallery actually have products in it.
3) The products in the price group edit and see if they are marked as a download of the original file. If so, then maybe the photos were not uploaded to keep to original file so there is nothing to show.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
T
Tara Morris
13 posts
Wed Jan 28, 15 11:34 AM CST
We found it, but it was not this problem Tim listed above. For some reason, the customer (who created her own acct) ended up having a custom price group assigned to her, which was affecting her ability to order. How can I prevent this from happening in the future?
Tim - PicturesPro.com
16,299 posts
(admin)
Wed Jan 28, 15 11:59 AM CST
The only way for a custom price list be set to a customer's account is if you manually do it from the admin. There is no other way.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
T
Tara Morris
13 posts
Fri Sep 04, 15 1:03 PM CST
Hi guys,
This problem has duplicated itself on another customer, and it looks like what I have to check when this happens is the CUSTOMER pricing, not the gallery pricing.
FYI.
Tara
This problem has duplicated itself on another customer, and it looks like what I have to check when this happens is the CUSTOMER pricing, not the gallery pricing.
FYI.
Tara
Edited Fri Sep 04, 15 1:47 PM by Tara Morris
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