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Clients Are Getting An Error At Check Out
J
Jacqueline Caponelli
13 posts
Tue Jul 22, 14 11:26 AM CST
Hi Everyone,
I just had a customer email me that he received this at check out? Can anyone advise?
An error occurred while trying to report this transaction to the
merchant. An e-mail has been sent to the merchant informing them of
the error. The following is the result of the attempt to charge your
credit card.
This transaction has been approved.
It is advisable for you to contact the merchant to verify that you
will receive the product or service.
I just had a customer email me that he received this at check out? Can anyone advise?
An error occurred while trying to report this transaction to the
merchant. An e-mail has been sent to the merchant informing them of
the error. The following is the result of the attempt to charge your
credit card.
This transaction has been approved.
It is advisable for you to contact the merchant to verify that you
will receive the product or service.
Tim - PicturesPro.com
16,248 posts
(admin)
Tue Jul 22, 14 12:05 PM CST
(also emailed)
It may just have been a temporary issue with the server not responding to Authorize.nets return of the information. If it continues to happen, might want to contact authorize.net support and see if they have any sort of error log of the errors.
http://community.developer.authorize.net/t5/The-Authorize-Net-Developer-Blog/5-Most-Common-Errors/ba-p/35655
It may just have been a temporary issue with the server not responding to Authorize.nets return of the information. If it continues to happen, might want to contact authorize.net support and see if they have any sort of error log of the errors.
http://community.developer.authorize.net/t5/The-Authorize-Net-Developer-Blog/5-Most-Common-Errors/ba-p/35655
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
J
Jacqueline Caponelli
13 posts
Thu Jul 24, 14 2:56 PM CST
Hi Tim, I am still getting this error message and I did a transaction myself as well ?. still happening. I contacted authorize.net and they said it was a redirect issure.. I have done nothing different to the site and have not changed anything. I forwarded you an email as to what they recommended.
Please let me know what to do.
Jackie
Please let me know what to do.
Jackie
J
Jacqueline Caponelli
13 posts
Thu Jul 24, 14 4:30 PM CST
I have called go daddy and authorize.net and they have both said that it is a coding or dev issue. Authorize.net hasn't given me any error log? only an email that with generic information about the error message. Thank you for your help. Jackie
J
Jen Mott
1 posts
Mon Jul 28, 14 3:55 PM CST
My customers have been getting this same error as well, it's happened the last 4 orders. I'm also using godaddy and authorize. Thanks!
Tim - PicturesPro.com
16,248 posts
(admin)
Tue Jul 29, 14 7:02 AM CST
After much back and forth, godaddy finally figured out it was a problem on their end blocking the response from authorize.net, but not sure if it was totally resolved yet. You should contact godaddy about the issue and tell them they are blocking the response from authorize.net when an order is paid.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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