Hello

I have been using the manual credit card feature for a while now and has been great, but I have encountered a problem.
Customers who create orders on my website using the credit card option are receiving the "payment received" email minutes after placing their order and entering their credit card details in. This is confusing some people as it says complete payment has been received when in fact I haven't even processed the order through my EFTPOS machine. Especially when they enter in incorrect credit card details and I need to contact them to fix this, as they get confused because they already received their payment confirmation email.

In the back office it still says the payment is pending, the same is appearing on the customer side when they log into their account. Any idea why they are getting the "payment received" email straight away? It is my understanding that they shouldn't get the "payment received" email at all until I add payment to the order.
In the email logs to customers it doesn't show that the "payment received" email has been sent to them either.

Also, if it is of any help, the orders that are pending are being added to the website and gallery sales.

Any help greatly appreciated :)

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You can edit that default email to say something else in Settings -> Default Emails.

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I could, but when I actually want to send them the "payment received" email in full as preset with Photocart it will send them the email saying payment is pending.

Photocart seems to be emailing people telling payment has been received straight after placing an order, which is incorrect as I need to manually process the payment myself and has to be approved by my EFTPOS machine.
Plus it doesn't show in the "emails sent" to customer they have been send the "payment received" email. Only when I process the payment and send the email does it show in the email log to that customer. Happy to provide log in details so you can have a look and see what I mean.
Is it a bug or am I misinterpreting something? Sorry if me trying to explain it is confusing you.

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If you don't want it to send that email download this zip file:

https://www.picturespro.com/sy-misc/download/photo-cart-payment-no-email.zip

Unzip it and upload the 2 includes files into your Photo Cart -> payment folder overwriting the existing ones.

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Thank you so so much! Worked a treat. Really appreciate it Tim :)

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