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Downloading From Admin Side

286 posts
Thu Apr 29, 21 4:18 PM CST
The new feature of downloading green screen files with backdrop is a life saver, however I am experiencing some issues with a few orders giving me an error page when I click the download with backdrops. Others work perfectly. Please check in to this. Thank you.
Bruce Pham • Forever Studio • School Pictures At Their Best
16,151 posts (admin)
Fri Apr 30, 21 5:39 AM CST
And what does that error say?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
286 posts
Fri Apr 30, 21 10:07 AM CST
It is a blank white screen with the words in the upper left corner "An Error Has Occurred" and nothing else. It is now happening on all new orders.
Bruce Pham • Forever Studio • School Pictures At Their Best
286 posts
Fri Apr 30, 21 10:26 AM CST
In some cases when customers have multiple package orders I can download some images but not others. My suspicion is that the backdrop gallery was changed after the order was placed or after that particular gallery was opened. I either added new backdrops or took out backdrops that were not being used. Perhaps this changed their position or identification somehow.
Bruce Pham • Forever Studio • School Pictures At Their Best
16,151 posts (admin)
Sat May 01, 21 4:24 AM CST
If you have deleted the background photo then there is no photo to create the background with and you will get an error.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
286 posts
Sat May 01, 21 6:09 AM CST
It’s actually happening and the background files are not deleted. When I delete a background file I’m deleting files that aren’t being used. New orders are having this error message and the background files are in the gallery.
Again it’s happening on some orders but not others using the same backgrounds. In some cases it’s happening within the same order where I can download an image and within the same order I get an error when I attempt to download another image.

I thought this was happening on older orders where I had moved the backdrops around by deleting old backdrops and adding new ones but it is now happening on current new orders so I’m not sure why.
Bruce Pham • Forever Studio • School Pictures At Their Best
286 posts
Sat May 01, 21 4:48 PM CST
I think I see a pattern. It looks like I get an error page whenever someone purchases a collection or package and within that package they select the images and background for that collection or package. All single image orders download without issues but and collection ordered I get the error page.

Hopefully this helps.
Bruce Pham • Forever Studio • School Pictures At Their Best
286 posts
Sun May 02, 21 1:48 AM CST
I think there may be an issue when it involves collections that are set for selection only. When orders are made for collections that are set to have other products added then it allows the download. If the collection is set for selection only, I get the error page stating "an error has occurred".

Hopefully this helps you in figuring out a solution. Thanks in advance for looking in to this.

-Bruce
Bruce Pham • Forever Studio • School Pictures At Their Best
16,151 posts (admin)
Sun May 02, 21 10:36 AM CST
Email me the following for me to look into it:

1) Link to your Sytist admin.

2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).

3) FTP username and password.

4) And order number and the filename on that order you are unable to download from.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
9 total messages
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