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Bug With Extra New Photo Option In Collections

33 posts
Mon Apr 26, 21 7:22 PM CST
Hi Tim,

I wanted to bring this up to you. So when a customer adds a print collection to their cart it is allowing them to add a different photo to the collection for $0.00 even though your instructions state that when 0.00 is entered in the "extra new photo" section a customer will not be allowed purchasing additional photos within the collection.

I just had a customer submit an order and the system allowed them to add a new pose for zero dollars. I just confirmed this by using my test account.

Matt
16,246 posts (admin)
Tue Apr 27, 21 6:43 AM CST
Where did you get that information from? In the admin and in the manual it says you have to add a price for both.
https://www.picturespro.com/sytist-manual/photo-products/collections/
Attached Photos

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
J
4 posts
Mon Oct 11, 21 8:48 PM CST
Tim,
I have this problem too.

When I mouse over the info icon (the blue i) beside New Extra Photo on the collection creation page, it says this:

"If you want your customers to be able to purchase additional photos of a NEW pose at a discounted rate, enter in the amount for the additional photos below. [b] Enter 0.00 to not allow purchasing of additional photos. {/b}

If using this feature you MUST have a price for both!"

(my addition of bold)

Is there a way for me to allow extra prints, but not new prints?
16,246 posts (admin)
Tue Oct 12, 21 5:14 AM CST
Enter 0.00 to not allow purchasing of additional photos.

..... for both values.

There is not a way to use it and not allow new prints. You just price the extra new photo the retail price as if they are purchasing one a la cart.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
4 total messages
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This post has been viewed 413 times
Category: Bug
 
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