To post a new support question, click the Post New Topic button below.
Current Version: 4.9.2 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

403 Error When Making New Email Template And Site Not Sending Client Email

I
7 posts
Wed Jun 26, 19 10:01 AM CST
I am trying to make and update my email templates but when I save the template the next page comes up with a 403 error. Also, going into my Email Settings, I can send and receive a test email, but when it comes to sending the client an email - to say their previews are ready - then I get a funky-coloured band at the top of the page and the email doesn't send. The page just hangs and I have to refresh the page to clear this.

All was working fine till recently. Automatic emails are turned off.

Is there something I've overlooked, or is my hosting being hyper sensitive to PHP changes?

Thanks in advance

Ian
16,247 posts (admin)
Wed Jun 26, 19 11:40 AM CST
A 403 error is usually triggered by Mod Security on the hosting. Mod security is good but has a lot of false positives. You would need to contact your host and let them know you are triggering it and they should be able to whitelist the rule you are triggering.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
I
7 posts
Fri Jun 28, 19 5:02 PM CST
Cheers, Tim.

It was my host. My hosting was locked down pretty tight against cyber bandits.

All sorted now.

Thanks
3 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 317 times
Category: Error
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close