To post a new support question, click the Post New Topic button below.
Current Version: 4.9.1 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Facebook App Issue

G
14 posts
Thu Jun 06, 19 1:16 PM CST
I just breceived the following email from facebook, through my facebook account and registered email so I "think" it's genuine. Any suggestions as to what it actually means?

Hi,

In working to create a great Platform experience for everyone, we ask developers to ensure the apps they build comply with our Platform Policies. Your app www.georgemichie.co.uk (AppId: 1763400150603084) doesn't comply with the following:

Platform Policy 8.1: Verify that you have integrated Login correctly. Your app shouldn't crash or hang during the testing process.

During Login, your app or website is crashing or hanging excessively, creating a broken experience for people trying to use your Login integration. To make sure this flow runs smoothly, check that you've integrated Facebook Login correctly. We recommend that you test Login on all integrations. If you have not already done so, please:

• We encourage you to test your Login integration following these steps here: https://developers.facebook.com/docs/facebook-login/testing-your-login-flow/
• Best Practices for Login can be found here: https://developers.facebook.com/docs/facebook-login/best-practices


You can access the full list of our Platform Policies here: https://developers.facebook.com/policy/.

Please make the requested changes by 2019-06-08 at 12:00 PST.

Let us know when you've updated your app by replying to this email. If we do not hear back from you, your app will be subject to enforcement. If you have outstanding questions, respond here and we'll do our best to help.

Thanks,

Kate
16,207 posts (admin)
Fri Jun 07, 19 4:25 AM CST
I don't know why Facebook keeps sending those out. It doesn't crash or hang,.

I would suggest to create a new Facebook App and update in Settings -> Share & Facebook the APP ID:
https://www.picturespro.com/sytist-manual/articles/getting-facebook-app-id/
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
149 posts
Fri Jun 21, 19 5:48 PM CST
I just received the same message but the app is working. I replied telling them it is working. They sent video clip showing it isn’t but it is. Something about this feels fake and a long game to hack either my Facebook account or website.
3 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 641 times
Category: Error
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close