To post a new support question, click the Post New Topic button below.
Current Version: 4.8.5 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Sytist Update 3.0 Now Available

16,148 posts (admin)
Thu Jul 19, 18 3:53 AM CST
Some of the Highlights

Paid Gallery Extensions For Expired Galleries
The option to have customers pay to access an expired gallery with the option to have the gallery expiration date extended for everyone or just for the person paying to access the expired gallery. You can also have it include a print credit or download credits. More information

Include Download Credits With Paid Gallery Access
There is already the option to add an account credit when someone pays to access a gallery (Paid Access), but now there is the option to include Download Credits. Also added to paid access is the option for access for a certain amount of days.

My Downloads Section In My Account
A section in the customers' My Account section to view and re-download photos downloaded either with download credits or free downloads. 

Don't Allow Photos From Different Galleries To Be Added To Collections
An option within collections to not allow customers to add photos to one collection from different galleries. 

Labels & Sorting For Products In The Product Base
Create color-coded labels to apply to products in the product base (kind of like categories) with the option to sort products by labels not only in the product base but also when adding products to a price list. More information.

And a lot more. Click here for the complete change log for this update.

How to update:
The first time each day you log into the admin it will check for the update. If you have already logged into your admin today , then you won't get the notice until tomorrow.

If you are currently using Sytist version 1.0.0 or higher, you can have it check for the update again by clicking on Settings in the main menu. Then scroll down and below the left menu, click MySQL query. Copy the following line of code, paste it in the query box and click run.

UPDATE ms_history SET upgrade_check='';

Then return to your admin home page.

If the auto update feature won't work for you for some reason, you will have to manually update.

When using the auto update from the admin and it seems to hang when trying to unzip, then the ZIP functions are probably not enabled in the PHP on your hosting. You can contact your host and ask them to enable the ZIP functions in PHP.
Edited Thu Jul 19, 18 3:54 AM by Tim - PicturesPro.com
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
W
57 posts
Thu Jul 19, 18 6:47 AM CST
Hey Tim, Congratulations. Looks like you've been busy.

I keep hoping with every new release I'll see 'Added ability to sync booking calendar with Google calendar'.
M
296 posts
Thu Jul 19, 18 7:11 AM CST
Cant see how to get this to work

Added the ability to sort photos by status for Proofing Projects in the admin (approved, rejected, revision requests & unreviewed)

Mike
J
47 posts
Thu Jul 19, 18 7:24 AM CST
Will - +1 for me, that would be awesome! "I keep hoping with every new release I'll see 'Added ability to sync booking calendar with Google calendar'. "
16,148 posts (admin)
Thu Jul 19, 18 11:54 AM CST
I have looked into the google calendar integration several times and just haven't been able to get my head wrapped around it and there documentation and not very good when it comes to that. I am sure I will try again at some point.

Mike, see attached. It won't show that if the project is closed though.
Attached Photos

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
S
182 posts
Thu Jul 19, 18 4:25 PM CST
Thanks Tim! This looks great. Another request for the reports -it would be great it there was a custom crop column.
s
6 posts
Sat Jul 21, 18 6:35 AM CST
Please apply update to my Sytist account

Edited Sat Jul 21, 18 7:38 AM by Tim - PicturesPro.com
16,148 posts (admin)
Sat Jul 21, 18 7:39 AM CST
I show it is applied to your registration key. What is it saying on your Sytist admin homepage?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
J
156 posts
Tue Jul 24, 18 6:05 PM CST
Hi Tim.

The update keeps getting stuck in the unzip part. How do I fix this?
Jamie
16,148 posts (admin)
Wed Jul 25, 18 4:42 AM CST
When using the auto update from the admin and it seems to hang when trying to unzip, then the ZIP functions are probably not enabled in the PHP on your hosting. You can contact your host and ask them to enable the ZIP functions in PHP.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
This reply was deleted.
This reply was deleted.
S
182 posts
Wed Jul 25, 18 11:12 PM CST
Hi Tim,
It seems only one of my packages is working with the options showing up in exports. None of the others are. Any ideas what I'm doing wrong?
C
127 posts
Thu Jul 26, 18 3:37 AM CST
There seems to be a bug in customer favourites in 3.0 resulting in the customer having hundreds or even thousands of favourites (seems to be duplicated favouries). I understand Tim is working on a fix - but I have alreday had an upset customer on to me... This is reported elsewhere in the support forum - but I thought worth posting here on the update thread too as I was really confused when it was first reported to me.
s
6 posts
Thu Jul 26, 18 3:58 AM CST
My website is showing this information and the paid up date not showing.

Sytist Registration
Name: Stephen Carn
Email: stephen@imfamous.co.uk
Date: January 16, 2015
Key: efb218200343226c4a37f4672cd7ae33622
Upgrades through: April 12, 2018

My update order is not being applying to sytist

July 20, 2018
Order # 23473
Total $99.00
Payment Type VSA
Payment Status Completed
Status Open
Billing Address
I'm Famous Photography
stephen Carn
stephen@imfamous.co.uk
29, The Ridgeway
Braintree Essex, CM7 1EB
United Kingdom

Product PriceQtyExtended
Purchase Another Year of Sytist Updates
To install the upgrade:
Using the Auto Update feature:
On the admin home page, click refresh link in the notice then you will be able to apply the update.

For manually upgrading:
View your original Sytist purchase order in the My Account section and you can download from there.
Your Sytist Registration Key: efb218200343226c4a37f4672cd7ae33622
$99.001$99.00
Edited Thu Jul 26, 18 3:58 AM by stephen Carn
16,148 posts (admin)
Thu Jul 26, 18 6:52 AM CST
Sarah, I don't know why. I will look into it in a little while.

Stephen, do you not see an update notice on your admin homepage? If so, go to Settings -> Admin/Main Settings and make sure check for updates is set to yes.

Chris, I released an update this morning with a fix for the duplicate favorites.

If you have already logged into the admin today and don't see the update notice, you can have it check again by clicking on Settings in the main menu. Then scroll down and below the left menu, click MySQL query. Copy the following line of code, paste it in the query box and click run.

UPDATE ms_history SET upgrade_check='';

Then return to your admin home page.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
C
127 posts
Thu Jul 26, 18 7:20 AM CST
Thanks Tim - that seems to have fixed the favourites issue.
Great work - as always!
G
82 posts
Sat Jul 28, 18 9:22 AM CST
Awesome fixing the Chrome issue :D
S
182 posts
Sat Aug 04, 18 9:41 PM CST
Hi Tim,
The collection/product options and notes are still NOT showing. Everything is completely empty on the spreadsheet. With hundreds of orders to sort through manually this is a big problem.
Edited Sat Aug 04, 18 9:46 PM by Sarah MacKenzie
16,148 posts (admin)
Mon Aug 06, 18 4:44 AM CST
Are there photos actually selected for the collection options not showing? Meaning it isn't an empty collection? Actual photos get exported and if the photo is from a collection that has options, the options will export with the photo.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
20 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 2,428 times
Category: Other
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close