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Shipping
Marco Cappalunga
245 posts
Tue Jun 12, 18 1:35 AM CST
I have a shipping group "that I assign to certain galleries" where the only Shipping method is "Delivered in group to School",where I bring all the photos ordered directly to a dance school at no cost.
Yesterday I got an order where a customer was able to choose the "Default" shipping group where a shipping cost was calculated.
The customer ordered only from one gallery with this shipping group.
The gallery has the right shipping group selected, so I can't understand how this could have happened.
Any thoughts ?
Yesterday I got an order where a customer was able to choose the "Default" shipping group where a shipping cost was calculated.
The customer ordered only from one gallery with this shipping group.
The gallery has the right shipping group selected, so I can't understand how this could have happened.
Any thoughts ?
Edited Tue Jun 12, 18 1:37 AM by Marco Cappalunga
Tim - PicturesPro.com
16,148 posts
(admin)
Wed Jun 13, 18 4:17 AM CST
Does the customer have favorites in their account? And was that shipping group always assigned to the gallery?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
Marco Cappalunga
245 posts
Wed Jun 13, 18 4:25 AM CST
Hello Tim,
I don't know if before ordering they put favorites in the account, anyway it is happened with two customers.
The Shipping group assigned to gallery xxx is "Shipped to school" .The only shipping method is "Delivered in group to school",from 0 to 9999 at no cost
I have a "Standard" shipping group assigned to other galleries anyway that are not belonging or involved in the gallery xxx.
What I do not understand is how they can choose their home address, and the system charge 3,00€ shipping , that is the default shipping cost, in the "Standard" shipping group.
I don't know if before ordering they put favorites in the account, anyway it is happened with two customers.
The Shipping group assigned to gallery xxx is "Shipped to school" .The only shipping method is "Delivered in group to school",from 0 to 9999 at no cost
I have a "Standard" shipping group assigned to other galleries anyway that are not belonging or involved in the gallery xxx.
What I do not understand is how they can choose their home address, and the system charge 3,00€ shipping , that is the default shipping cost, in the "Standard" shipping group.
Tim - PicturesPro.com
16,148 posts
(admin)
Wed Jun 13, 18 5:14 AM CST
I can't find a way for that to happen. I was thinking maybe they added to favorites, then ordered from their favorites and didn't get the different shipping group in the cart. But my tests it works correctly.
Are you using sub-galleries in this gallery?
Are you using gallery exclusive in this gallery?
Are you using sub-galleries in this gallery?
Are you using gallery exclusive in this gallery?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
Marco Cappalunga
245 posts
Wed Jun 13, 18 5:21 AM CST
Hello,
yes there are sub-galleries,no gallery exclusive mode.
Maybe because there are countries flagged in the shipping countries?
If I take away all the flags will it be possible to ship in group or they will get an error ?
yes there are sub-galleries,no gallery exclusive mode.
Maybe because there are countries flagged in the shipping countries?
If I take away all the flags will it be possible to ship in group or they will get an error ?
Tim - PicturesPro.com
16,148 posts
(admin)
Wed Jun 13, 18 6:29 AM CST
If you have additional shipping on countries, then that would be a percentage so I don't think that is it. I have tried to duplicate it but haven't been able to so far.
If you want, you can email me the link to your Sytist admin with username and password and the order numbers of the orders that have done this and I can look over things.
If you want, you can email me the link to your Sytist admin with username and password and the order numbers of the orders that have done this and I can look over things.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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