To post a new support question, click the Post New Topic button below.
Current Version: 4.8.5 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Default Email With Replace Code [order_link] Not Working As Expected.

A
27 posts
Mon Nov 20, 17 12:40 PM CST
We use the system's automated email sent to the customer after their payment has been processed.
In the email text core, we use the replacement code [ORDER_LINK] = Link to order

Example of result: This code replaces with the following path in the email core - so far so good.
http://photos.oppbrindamour.org/index.php?view=order&myorder=10313

However this link does not shortcut to the order itself, nor does not pre-fill the form with the order number to ease customer's experience. The form field remains blank (see screenshot) - either links yield same result
http://photos.oppbrindamour.org/index.php?view=order
http://photos.oppbrindamour.org/index.php?view=order&myorder=10313

QUESTION:
1) what is the benefit of use this [ORDER_LINK] if does not yield any benefit?
2) Can you recommend a better way to get customer easier to the download link from his order?






Attached Photos

16,145 posts (admin)
Wed Nov 22, 17 9:11 AM CST
You can't have just a link to an order in the email as a link like http://photos.oppbrindamour.org/index.php?view=order&myorder=10313 could be indexed in search engines. There is a redirect link used when sending invoices that I plan on added to the order emails.

But if the person has just placed the order, they will be viewing the order and can download immediately without having to use the link in the email. Also, if the customer created an account and is logged in, they would be able to view their order with the http://photos.oppbrindamour.org/index.php?view=order&myorder=10313 link.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
2 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 485 times
Category: Emails
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close