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Gallery Stats For Archived Orders

490 posts
Wed Oct 11, 17 5:30 PM CST
Is there a way to keep "archived" orders showing in the "stats" tab of a gallery?

We put our orders in the "archived" folder once they are fully delivered and done, but I'm noticing that the photo gallery doesn't show that any orders were placed once we do that. It would be useful to still see that purchases were made from a gallery even when the purchase has been completed. Thoughts?


Michael Leenheer   || My Sytist: https://subphoto.ca/client_galleries/demo01/
B
160 posts
Thu Oct 12, 17 4:56 AM CST
Ditto. This would be nice.
16,146 posts (admin)
Thu Oct 12, 17 7:31 AM CST
They are calculated in the gallery stats. Only "Deleted/Trashed" orders are not calculated. If you mean when you click to view the orders, click Archived in the left menu of the order list.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
490 posts
Thu Oct 12, 17 10:38 AM CST
No, I mean that archived orders do NOT always show in the gallery stats.

This seems to happen 100% of the time when an order is totalled at $0. For me that is a retouched download that's included in their session, and even though there's no $$ it would be nice to know they ordered & received their product and have it counted. I am not sure if this is all about the price though as the screenshot attached is of a paid transaction. I can supply more examples if needed but I have many like this.



Attached Photos

Michael Leenheer   || My Sytist: https://subphoto.ca/client_galleries/demo01/
490 posts
Thu Oct 12, 17 11:18 AM CST
Could it be that download-only orders are not showing in the stats?
Michael Leenheer   || My Sytist: https://subphoto.ca/client_galleries/demo01/
16,146 posts (admin)
Thu Oct 12, 17 1:34 PM CST
It's definitely not the archive status doing it. I just double checked it.

On that order in your screenshot, does it show that gallery name under the thumbnails?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
490 posts
Thu Oct 12, 17 4:04 PM CST
Yes it does; I clicked that link to get to the gallery. Here's another sample that shows the link if it helps.
Attached Photos

Michael Leenheer   || My Sytist: https://subphoto.ca/client_galleries/demo01/
16,146 posts (admin)
Sun Oct 15, 17 6:51 AM CST
I found what it was. I'll email you a file to upload.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
8 total messages
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