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Error While Uploading Images

52 posts
Mon Sep 18, 17 3:34 PM CST
I receive this error every time I upload images to my website. It is starting to get old. I am only uploading 20-30 4x6 @ 100 DPI images at a time. I am on 100 up and 100 down Internet, so I know my internet is not the issue. This has happened since the first day I started my website with Sytist.

Has anyone else received this error? What did you do to fix it?
Attached Photos

Joe Mahaffey
Professional Photographer
Owner, Joe Mahaffey Photography
16,148 posts (admin)
Tue Sep 19, 17 6:32 AM CST
When/where exactly do you see this? Never seen that before.

And what is in the address bar when you get it?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
52 posts
Tue Sep 19, 17 11:22 AM CST
It only happens when uploading images. the average MB per image is 300MB and I only upload 4x6 @ 100 DPI images. I included a photo of what is shown inn the address bar when this happens. I have mentioned this to you a few times before Tim. I have talked to my internet provider and they have done tests with all results coming back good. I have also talked with GoDaddy, they have told me I have no issues on their end. All I know is time is money. When I have customers waiting for me to upload their gallery and this error pops up many times, I have to wait until the page refreshes to start where I left off. It shouldn't take 45 minutes to upload 300 images! When my time gets wasted, I get frustrated.




Joe Mahaffey
Professional Photographer
Owner, Joe Mahaffey Photography
52 posts
Tue Sep 19, 17 11:24 AM CST
Here is what my address bar shows
Attached Photos

Joe Mahaffey
Professional Photographer
Owner, Joe Mahaffey Photography
16,148 posts (admin)
Wed Sep 20, 17 8:02 AM CST
It looks like you have a lot of failed uploads by the link in the address bar which is probably making the URL really long causing the screen you see after they finish uploading.

I have seen where people have issues uploading photos when hosting at godaddy because of a I/O error (input/output error). You might see the error in the uploader when they are uploading. Seems to be hit and miss at godaddy with that error, some get it, others don't.

I would suggest seeing if godaddy can move your hosting account to another server or investigate the I/O error. It could be limits set on that server.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
52 posts
Wed Sep 27, 17 12:11 AM CST
Tim,

I have talked to GoDaddy. I explained the issues I was having and what you recommended to talk to them about. I am considering moving my hosting services with them to business hosting, which will be more like having a dedicated server of my own. They recommended using an FTP service to upload my images to my website and mentioned Filezilla. Is this compatible with Sytist/PicturesPro or is there another FTP service you would recommend? I would like a prompt response from you, if possible, as I am talking with GoDaddy again at 4 PM CST Wednesday about switching to the business hosting.

Joe
Joe Mahaffey
Professional Photographer
Owner, Joe Mahaffey Photography
16,148 posts (admin)
Wed Sep 27, 17 7:53 AM CST
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
C
5 posts
Wed Sep 27, 17 11:01 AM CST
Joe,

I had the exact same issue a couple of weeks ago.

We had been running fine since February prior to that.

I would be interested to know if you have solved the issue.

I went the FTP route and it has worked so far...
52 posts
Wed Sep 27, 17 1:32 PM CST
Cecil,

What FTP source are you using?

Joe
Joe Mahaffey
Professional Photographer
Owner, Joe Mahaffey Photography
C
5 posts
Thu Sep 28, 17 11:24 AM CST
I use Filezilla client to upload to our sy-upload folder at Godaddy.

I normally use Hostgator for all of my projects, but this one started out a little differently.

I will migrate Sytist from Godaddy to Hostgator in our slow season after the first of the year.
T
77 posts
Thu Sep 28, 17 11:45 AM CST
300mb? That's enormous! Are you using a 5x4 digital back? I usually get that message when my browser cache is too full (not on Sytist).
52 posts
Thu Sep 28, 17 12:33 PM CST
I use 4x6 @ 100 dpi when I upload to my website.

Thanks for the information on using FTP, Tim. I am redoing my website right now and that includes using a less invasive watermark for a more professional look. I am also considering charging $5 for customers to view my galleries and offer that back as a discount if they order.
Joe Mahaffey
Professional Photographer
Owner, Joe Mahaffey Photography
C
5 posts
Tue Oct 17, 17 6:50 PM CST
Update for what it is worth.

I have utilized Earthlink's Web Disk feature instead of an FTP client to upload images.
It's a little slower, but it has its place.
13 total messages
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