To post a new support question, click the Post New Topic button below.
Current Version: 4.8.5 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Downloads Are Ready Email Link Not Working

Z
15 posts
Fri Aug 25, 17 9:23 PM CST
When my clients receive the Downloads are ready email, the link and password are not showing up. Instead, all they get is the code. Am I not doing something I need to do here?
16,152 posts (admin)
Sun Aug 27, 17 5:40 AM CST
What exactly is being shown? Can you post a screen shot?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
Z
15 posts
Tue Aug 29, 17 11:06 AM CST
Here is a screen shot of what my client received. I tested it and got the same thing and so did another client. I am sending this email from the galleries > people area.

Thanks
Attached Photos

16,152 posts (admin)
Wed Aug 30, 17 9:23 AM CST
I think maybe you aren't sending the email from the right place, so it isn't replacing the codes. You should view the order in the admin, click the Manage Photos tab, and click the link above the photos that says "Send email to notify photos are ready to download (info@email.address)."
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
4 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 630 times
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close