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Not Receiving Inquiries

82 posts
Thu Aug 10, 17 7:40 AM CST
For some reason, when I do a test email, it comes through fine, but I'm not receiving the inquiries. They're showing up in my email log, but not my inbox.
C
15 posts
Thu Aug 10, 17 7:27 PM CST
This is happening to me as well.
16,146 posts (admin)
Fri Aug 11, 17 5:17 AM CST
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
82 posts
Thu Aug 17, 17 8:52 AM CST
Tim, you said "With the default settings, test the settings with the test email option sending an email to yourself. If you receive the email you are good to go, don't change anything."

This isn't true, in my case. I'm using gmail.
16,146 posts (admin)
Thu Aug 17, 17 10:09 AM CST
So you are saying you receive the test email send from Sytist, but no other emails?

Have you checked your spam folder?

This is all the troubleshooting:
http://www.picturespro.com/sytist-manual/settings/mail-sending-settings/
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
82 posts
Thu Aug 17, 17 10:11 AM CST
Yes, test is fine. Orders come through fine.

Issue is with inquiries through contact form. I've checked the form email settings, and it's set to the same as the main sytist page.
16,146 posts (admin)
Thu Aug 17, 17 1:14 PM CST
Look in Stats -> Email Logs and look for the ones from the contact forms. Make sure it is being sent to the correct email address.

Also edit the form in the Forms section and check for any spaces before or after the email address.

If it looks correct in the email logs, then maybe you can have your host trace the emails and see if they are being blocked by the server.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
82 posts
Thu Aug 17, 17 3:51 PM CST
Would my host be blocking it, if I'm using a gmail account?
16,146 posts (admin)
Mon Aug 21, 17 4:50 AM CST
It is possible you host is blocking it.

The email sent when someone fills out the contact form is sent the same way as all other emails with the exception that the “from” email is from your email address (like the other emails), but the reply-to is the email address of the person filling out the form. So if you are not receiving these emails, you will need to contact your hosting company and see if they can trace those emails and find out why they are not being delivered.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
82 posts
Mon Aug 21, 17 9:54 AM CST
OK, I've changed my settings per bluehost's recs (they're my hosting company) and the test email comes through fine, but the contact form is still not not coming through?
82 posts
Mon Aug 21, 17 9:55 AM CST
my domain is christinamaria.photo

Is it something in the sytist settings that doesn't allow it to recognize that domain?
82 posts
Mon Aug 21, 17 10:05 AM CST
I only receive the inquiries/emails when I've also included a gmail address with my main address.

This seems to be a Sytist issue; not a hosting issue?
16,146 posts (admin)
Mon Aug 21, 17 10:11 AM CST
I only receive the inquiries/emails when I've also included a gmail address with my main address.

What exactly do you mean by this? You use an gmail address in the "Email results to" in the form settings (see attached)

Or when you fill out the form on the website, you use a gmail address?

Attached Photos

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
16,146 posts (admin)
Mon Aug 21, 17 10:12 AM CST
And have you had your host trace the emails yet?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
82 posts
Mon Aug 21, 17 10:12 AM CST
If I include a 2nd address on the form (hello@christinamaria.photo, christinamariapd@gmail.com) for the contact form to go to , then I receive the message.

If I take off the gmail account, I am NOT receiving the messages.
16,146 posts (admin)
Mon Aug 21, 17 10:14 AM CST
Is this, hello@christinamaria.photo, actually an email address you can receive email to?

Email me the link to your Sytist admin with the username and password so I can test.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
82 posts
Mon Aug 21, 17 10:14 AM CST
They have told me 2x that there is no issue on their end.
82 posts
Mon Aug 21, 17 10:18 AM CST
Yes, it is. I have it forwarded to my gmail, but it does have an inbox.
C
15 posts
Tue Aug 22, 17 9:11 PM CST
Same thing is happening to me as well. I use bluehost/hostmonster, and I have gmail. I get some emails that come through, but any from a contact form do not. They do show up in my email logs that is how I know they are there.

Were you able to figure out the issue?
16,146 posts (admin)
Wed Aug 23, 17 11:08 AM CST
As far as I know, no one has had the host trace those emails. If it shows in the email logs, Sytist is sending the email. Something on the server is blocking it.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
82 posts
Thu Aug 24, 17 6:02 PM CST
My host checked them and did not explain why I was not receiving them.

I'm continuing to check my daily log to make sure I don't miss any inquiries.
21 total messages
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