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Refunding

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James Nowak

54 posts

Wed Jul 26, 17 11:47 AM CST

Hey, Tim!

I had to refund a partial payment and have updated and edited the order to reflect that. However, that refund is not showing up in my sales reports.

Am I missing a step?

Tim - PicturesPro.com

16,207 posts (admin)

Wed Jul 26, 17 1:38 PM CST

You need to make sure you adjust the Payment Amount when editing the order. The sales totals are based on the payment amount.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com

James Nowak

54 posts

Wed Jul 26, 17 2:20 PM CST

I adjusted that as well, but my reports never changed, even after reloading the page.

Tim - PicturesPro.com

16,207 posts (admin)

Thu Jul 27, 17 6:55 AM CST

Not sure what to tell you. The sales reports are calculated based on the payment amount.

Where exactly is it showing the incorrect total in the reports?

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