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How To Adjust Order If Partial Or Total Refund Given.

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Eoin Ruairi O'Brolcháin

56 posts

Mon Jul 18, 22 4:08 PM CST

Hi all,

On occasion, I have to give partial or total refunds to clients. What is the best way to reflect this is the Sytist system and will it reflect in the event income and in the annual income record.

I think I managed it before but cannot recall how.

Best regards
Eoin Ruairi

Tim - PicturesPro.com

16,207 posts (admin)

Tue Jul 19, 22 4:21 AM CST

When viewing the order in the admin click the "Edit Order" tab and adjust the totals.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com

Trailboy

357 posts

Tue Jul 19, 22 10:14 AM CST

Or if a complete refund, trash the order so it won't appear in totals or exports.

I find this easier than giving partial refunds as we can't amend items in order, only totals.

Or am I wrong Tim?

Tim - PicturesPro.com

16,207 posts (admin)

Tue Jul 19, 22 10:43 AM CST

You can edit & delete items on orders. Can't add new items to the orders.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com

Eoin Ruairi O'Brolcháin

56 posts

Thu Jul 21, 22 6:27 PM CST

Thanks Tim.

That works.

5 total messages

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Category: Orders

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