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Order With Wrong Package Id
C
Chuck Lamb
67 posts
Mon May 16, 22 10:45 AM CST
Tim,
I received an order over the weekend with a Package that is in my pricelist, but the wrong package ID and there was no price attached! At one Tim I had a group of collections that I ID with the "***A" . They are not in the price list associated with this gallery and I know they weren't there this weekend when the order came in. Could this have been saved in a cart from earlier and still recall old info from an edited price list? Just want to make sure.
See attachments of the order and price list.
I also attempted to email this invoice to my email via his account and I get nothing even in my junk folder. Is there another problem I need to address?
Chuck
I received an order over the weekend with a Package that is in my pricelist, but the wrong package ID and there was no price attached! At one Tim I had a group of collections that I ID with the "***A" . They are not in the price list associated with this gallery and I know they weren't there this weekend when the order came in. Could this have been saved in a cart from earlier and still recall old info from an edited price list? Just want to make sure.
See attachments of the order and price list.
I also attempted to email this invoice to my email via his account and I get nothing even in my junk folder. Is there another problem I need to address?
Chuck
Attached Photos
Tim - PicturesPro.com
16,145 posts
(admin)
Mon May 16, 22 1:04 PM CST
It is quite possible it was already in their cart.
See this for troubleshooting emails:
https://www.picturespro.com/sytist-manual/common-issues/emails-not-sending-or-going-into-spam-folders/
See this for troubleshooting emails:
https://www.picturespro.com/sytist-manual/common-issues/emails-not-sending-or-going-into-spam-folders/
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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