If you have a support question or comment, click the Post New Topic link below.
Current Version: 3.9.5 | Sytist Manual | Sytist Articles 

New Paypal Feature Charging Customers Twice.

 
Please log in or Create an account to post or reply to topics.
 
Bruce Pham
240 posts
Sat May 15, 21
8:10 AM
2 of my customers using the new paypal feature were charged twice for one purchase. Wasn't sure if anyone is experiencing this or not. I enabled the business paypal option instead until I can figure out why they are being charged twice.

Before the last update, a few customers said that during the final process of using the new paypal feature the window would hang for as long as 15 minutes before finalizing payment. Some would just close the window resulting in a payment but no order created. In those instances, I would manual create the order from the backend.

For now I will continue to use the business paypal option until we can figure this out.
 
 
 
 
 
Bruce Pham • Forever Studio • School Pictures At Their Best
Vance Birno
202 posts
Sat May 15, 21
10:09 AM
does that happen after the 3.9.4 update. if not than it does not matter and it has been fixed with the 3.9.4 update.
Bruce Pham
240 posts
Sun May 16, 21
10:52 PM
Actually this happened after all the updates. Prior to 3.9.4 the final processing was hanging for some customers. Now it randomly charges some customers twice. Not sure what they may be doing that would cause this but for now I will use the business option for Paypal.
 
 
 
 
 
Bruce Pham • Forever Studio • School Pictures At Their Best
Vance Birno
202 posts
Mon May 17, 21
6:31 AM
i have had other retailers appear to charge me twice, but once paypal finalizes everything one of the charges falls off. Thanks for the heads up, i too will wait awhile before switching to the new one again.
Tim - PicturesPro.com
13572 posts
admin
Mon May 17, 21
10:55 AM
I don't know how PayPal would allow identical charges happen at the same time. Are there 2 transactions in your PayPal account? Are there 2 orders?
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Vance Birno
202 posts
Mon May 17, 21
4:27 PM
Yep it happens sometimes, it's not actually charging them twice, I think it is a time out issue (heavy internet usage/peak time/poor connection). But one of the charges falls off when they reconcile the days transactions. Nothing you can do to prevent that from happening.
Bruce Pham
240 posts
Mon May 17, 21
8:25 PM
There was only one order in sytist and 2 separate transactions in Paypal. Both transaction have different transaction numbers but same dollar amount. This happened twice to 2 different customers. I refunded both for the 2nd transaction.
 
 
 
 
 
Bruce Pham • Forever Studio • School Pictures At Their Best
Tim - PicturesPro.com
13572 posts
admin
Tue May 18, 21
11:10 AM
Do you know if they were paypal payments or paid with credit card?

You will have to look in your PayPal account because for some unknown reason PayPal doesn't return the funding source used (along with a lot of other issue which now I regret adding this option)
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Bruce Pham
240 posts
Tue May 18, 21
3:02 PM
I can only assume they were paypal balance payments because I also have stripe for the credit card option. But there's no way to tell from the payal statements. It does not give funding source on the statement.
Edited Tue May 18, 21 3:04 PM by Bruce Pham
 
 
 
 
 
Bruce Pham • Forever Studio • School Pictures At Their Best
Tim - PicturesPro.com
13572 posts
admin
Wed May 19, 21
4:50 AM
Did you disable the credit card option in the PayPal checkout settings in your Sytist admin? If not then it could be either Paypal or credit card. If so then we know it was just PayPal.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Bruce Pham
240 posts
Wed May 19, 21
2:56 PM
I only disabled the pay later. The credit card option is available.
 
 
 
 
 
Bruce Pham • Forever Studio • School Pictures At Their Best
Tim - PicturesPro.com
13572 posts
admin
Thu May 20, 21
3:57 AM
I would really need to know which was used to do any sort of troubleshooting. And actually I think the issue is going to be on the PayPal end because they are in the PayPal window when making the actual payment.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close