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Sending Emails

 
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Stephen Jorgensen
47 posts
Fri Nov 06, 20
7:04 PM
Hi Tim,
Not sure if it is cron related but I can not send an email from over due payments, plus no email was sent for scheduled payment.

I can send manual emails plus when I make an appointment it send out the relevant emails. Hence I wonder if it has something cron related going on.

I host on saratoga, are they likely to have changed anything?

Thanks steve

Edit: I have set up a new cron job just in case something has changed. Using the TEST button, it has worked (sent to me as well as showing up in log) but I can not send a reminder of overdue payment.
Edited Fri Nov 06, 20 9:30 PM by Stephen Jorgensen
Martha Widdowson
46 posts
Fri Nov 06, 20
8:49 PM
Mine is not sending order receipts when an order is placed. This is a new thing that started happening today.
I'm Bluehost so not the same hosting as above.
Thanks
Edited Fri Nov 06, 20 8:50 PM by Martha Widdowson
Martha Widdowson
46 posts
Sun Nov 08, 20
10:20 PM
I'm not getting booking request emails now either. ??
Edited Thu Nov 12, 20 6:04 PM by Martha Widdowson
Tim - PicturesPro.com
13572 posts
admin
Mon Nov 09, 20
3:47 AM
Here is troubleshooting emails:
https://www.picturespro.com/sytist-manual/common-issues/emails-not-sending-or-going-into-spam-folders/

Stephen, do you see the emails in Stats -> Email Logs? If yes, then Sytist has sent out the emails.

In Settings -> Automated Emails, so you see a link for pending emails?
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Stephen Jorgensen
47 posts
Mon Nov 09, 20
4:07 AM
Hi Tim, Thanks for getting back to me.

Ok I set up a new cron job and it has sent of payment due emails as it is supposed to today and they show up in the log. All Good.
But when I click on email reminder for past due (these did not send originally) the email comes up, I click the box and hit send, but they do not show in either the email log or the pending emails. So I presume they did not send.

As they are for scheduled payments are they some how tied in to the old cron job . All other email seems to be working just not these. I have tried on two peoples accounts that have overdue payments and neither send.
Tim - PicturesPro.com
13572 posts
admin
Mon Nov 09, 20
4:51 AM
I see, yes it is not working. Looks like due to the addition of text messaging and I forgot about that one and not going through. I don't have a quick for for it. You will have to copy the contents of the email and send it. You can send an email to a customer from their account view.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Stephen Jorgensen
47 posts
Mon Nov 09, 20
3:41 PM
Thanks Tim,
It's good to know its you and not me, lol.

I will copy and paste email as you suggested.
Have a great day / or night.
Stephen Jorgensen
47 posts
Tue Nov 17, 20
4:58 PM
All Fixed now, thanks mate for being on top of things and making my life easier.
Steve
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