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Site Not Loading After Clicking On A Booking

410 posts
Fri Apr 03, 20 6:16 PM CST
I can load my backend and frontend but when I go to https://www.daniellefostercreations.com/dfc-exclusive-holiday-sessions/
and click on a date for booking, it doesn't do anything. No dropdown to give times or the date not available not coming up for the ones already booked. Once I click on the date I can no longer load my website on my browser. I have tried this on chrome and Edge browsers with the same results.
I have no idea what could cause this or how to fix it. I have clients attempting to book and it's locking up for everyone. Please let me know what I can do to fix this.

I have to clear my browser cache to get the site to reload after clicking on that.

Thank you
Edited Fri Apr 03, 20 6:18 PM by Timothy Foster
Tim Foster
16,151 posts (admin)
Mon Apr 06, 20 4:51 AM CST
Most likely an issue with Time Blocks. In Calendar -> Booking Settings, or if you are using custom available times in your booking service, the time block need to match the ending time.

Example, if you have 30 minute time blocks, then the end time must end with either :00 or :30 (5:00 or 5:30). If your time blocks are 15 minutes, the end time needs to end with with either :00,:15,:30, :45 (5:00, 5:15, 5:30, 5:45).


If they don't, it can cause an infinite loop.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
410 posts
Mon Apr 06, 20 9:05 AM CST
Is there another reason it would completely lock the site. Because the times were set properly
Tim Foster
16,151 posts (admin)
Mon Apr 06, 20 10:07 AM CST
Something is off with the times which would cause an endless loop and lock up. But it is not doing it to me because there seems to be no date set. You would need to post screenshots of your settings when it does it.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
4 total messages
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Category: Bug
 
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