Order Not Displaying On Home Page

I received an email stating a transaction was approved with Merchant; Date Time; Auth Code and Transaction ID etc, as usual. However nothing is showing up on my Home Page/Newest Orders.

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Maybe there was a delay in creating the order. What payment option are you using and have you had successful orders using that payment option before?

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Had another order email notification last night that does not show up on the Home Screen.
Can you give me a call to work this out?

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What payment option are you using?

And have you had successful orders using that payment option before?

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Yes, the same merchant account since I started using PicturesPro and Sytist.

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Ok, then I am going to guess you are using Authorize.net ... the SIM option (where the customer leaves your site to make a payment). And maybe a firewall or something like that was added to your hosting that is interfering with that posting back to the site and creating the order.

Go to Settings -> Checkout & Payment. If you are using Authorize.net SIM ... turn that one off and use Authorize.net AIM ... this one they stay on your website when making the payment and you shouldn't have that problem.

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On Checkout & Payments, changed Authorize.net from SIM to AIM. Called Authorize.net and we walked thru a dummy transaction. It did not process. She told me to change back to SIM, but that no longer appears on the Checkout & Payments.

Tech said this is an issue on the website side and not on their side. She gave me a website for you to use to troubleshoot this issue: developer.authorize.net.

So obviously no one can place any orders on my website. Would like to get this back up and running. Thank you in advance.

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It's not an issue within Sytist. It may be your transaction key. When you processed the order, did you get an error message? And if so, what was the error message?

No need to change back to SIM, AIM is much better for your customers.

What you may need to do is generate a new transaction key in your Authorize.net account.

But knowing the error or declined message would really help me try to help you.

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Called authorize.net and generated a new transaction key.

Attached is a screen shot of the "transaction not successful" message that resulted when trying to run a transaction.

Authorize.net and said they need the API error code to determine what the issue is. Was told only you can get that error code. From the screen shot you can see there is no error code displayed.

Was directed to developer.authorize.net and there is a link in the upper right of the page where the error code can be entered and a solution should be generated.

Thank you... Reed

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I don't see a screenshot attached. Please email it to me.

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