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Payment Disabled But Customer Paid With Paypal

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245 posts
Mon Jun 24, 19 10:43 AM CST
I have a dance school where the only admitted payment is trough them, I disabled all the other payment form in the main gallery settings .
A customer paid with PayPal Instant,how is that possible ?

Thanks
Marco
Attached Photos
Edited Mon Jun 24, 19 10:44 AM by Marco Cappalunga
16,199 posts (admin)
Mon Jun 24, 19 11:58 AM CST
Did they have items in their cart from more than one gallery by chance?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
245 posts
Tue Jun 25, 19 2:40 AM CST
Hello Tim,
yes different sub galleries,but each of them belongs to the main gallery with disabled payments.
Marco
16,199 posts (admin)
Tue Jun 25, 19 8:59 AM CST
I really don't know why. Have not experienced any issues with that option. Only thing I can think of is if photos were purchased from different galleries or something purchased without any photos selected on the order or no photo products on the order. Probably a bug. I'll make a note to look into it.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
245 posts
Tue Jun 25, 19 9:05 AM CST
Hello Tim,
he bought just four photos from four different sub galleries,but all belonging to a gallery with the disable payment option enabled.He was the only one, because I had about 50 orders from that gallery without having the issue.
I was surprised as well.
Marco
Edited Tue Jun 25, 19 9:27 AM by Marco Cappalunga
245 posts
Thu Oct 24, 19 4:16 AM CST
Hello,
once again I had a customer that was able to pay with a prepaid VISA trough Stripe even if the option was disabled.The gallery is the same.
The order didn't upgrade automatically, to me was unpaid , I realized it after a customer call and a check trough the stripe payment list.
Rgds
Marco
16,199 posts (admin)
Fri Oct 25, 19 10:59 AM CST
On the order, does the photo they purchased show what gallery it came from? It checks the gallery ID for disabled payment options.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
245 posts
Fri Oct 25, 19 11:14 AM CST
Yes,the gallery is there.The main gallery is DC2019,DCLC is the category.
Attached Photos
Edited Fri Oct 25, 19 11:16 AM by Marco Cappalunga
16,199 posts (admin)
Fri Oct 25, 19 11:27 AM CST
I just can't see how if you have the payment option disable why it would be available just for one person or here and there. I will just have to re-code that whole area for the next update or something.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
245 posts
Fri Oct 25, 19 11:31 AM CST
This happened twice, two different persons and from one gallery, that is the only one where I disable all the payment but one, because they pay directly at school.
On other galleries I just have one payment disabled but I never had problems there.
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Category: Payment Options
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