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Sorry, Something Is Wrong With The Order Numbers Message
L
Laura Caplan
4 posts
Sun Nov 11, 18 3:20 PM CST
Hello,
Client placed an order and instead of getting a thank you for your order message she got the "Sorry, something is wrong with the order numbers." Even though her order went through. I am now using PayPal to process payments. Why did this happen? Where is this message even located in the system?
Also, is there a way to redirect orders to a thank you page?
Client placed an order and instead of getting a thank you for your order message she got the "Sorry, something is wrong with the order numbers." Even though her order went through. I am now using PayPal to process payments. Why did this happen? Where is this message even located in the system?
Also, is there a way to redirect orders to a thank you page?
Tim - PicturesPro.com
16,207 posts
(admin)
Mon Nov 12, 18 4:29 AM CST
That error will show if a certain variable that is sent back isn't all numbers (a security check) based on theor IP address. I am thinking it could be that their IP address is a IPv6 IP which may contain semicolons.
View their account in the admin or their order and it will show an IP address. What is that IP address?
There is not a way to redirect to another page. It will direct to their order they just placed.
View their account in the admin or their order and it will show an IP address. What is that IP address?
There is not a way to redirect to another page. It will direct to their order they just placed.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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