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Transaction Confusion. Client Paid Multiple Times For The Same Session.

 
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Aric Hoek
170 posts
Tue May 15, 18
3:18 PM
I had placed a fake appointment on the calendar to reserve a repeat customer’s desired time slot. I was informed they were ready to book, the fake appointment was removed to release the time, and through email I provided a direct link to my client to book their session. https://solarisstudios.com/galleries/schedule/corporate-sessions/twenty-pack-buy-17-get-3-free/

They arrived at the page, selected their date. Selected options. Went to pay using Square. Once submitted they were presented with a warning message with a red background. My client then tried to make their purchase two additional times. My client took a screen shot which I hope to receive shortly.

I checked with square and three identical transactions were made. I have already refunded the client through Square.

Why did this happen?

What should I do to make sure my records are correct in issuing the refund?

I want to change the text on the warning my custom received, informing them not to try and run their transaction again. Where do I do this?

Thank you.
 
 
 
 
 
Aric Hoek
Tim - PicturesPro.com
9996 posts
admin
Wed May 16, 18
5:22 AM
Maybe it was some sort of network issue. What was the warning message?
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Aric Hoek
170 posts
Wed May 16, 18
8:11 AM
I received her screen shot this morning.
Attached Photos
 
 
 
 
 
Aric Hoek
Tim - PicturesPro.com
9996 posts
admin
Wed May 16, 18
9:31 AM
Did the time get booked into the booking calendar? And did the order get created?

That message is from the new stuff to keep from double booking at the same time. I didn't encounter that with my testing.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Tim - PicturesPro.com
9996 posts
admin
Wed May 16, 18
11:23 AM
I figured out what happened. The check for double booking was still going after the place order was clicked and before the redirect for the order. I will be putting out a follow-up update to fix it.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Aric Hoek
170 posts
Wed May 16, 18
3:24 PM
Good to know I could help.

My client has asked for an invoice showing both payments for a booked shoot.

What should I do with the exiting invoices?

How should i go about recreating the invoice?

Thank you.
 
 
 
 
 
Aric Hoek
Tim - PicturesPro.com
9996 posts
admin
Thu May 17, 18
5:00 AM
You will probably have 3 invoices/orders from the client. You can trash 2 of those (change the status to trash). She would also have emails with the orders.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Aric Hoek
170 posts
Mon May 21, 18
9:14 AM
I have installed the update, but this morning I had something new happen at the time of a customer's Square payment.

She was paying a scheduled payment using Square. When she clicked to submit the payment, she says all she saw was a some kind of progress bar or circle, as if something had "timed out". She just sat their waiting.

Luckily she did not try to rerun the transaction. And, she called me to let me know what had happened, which I thought was rather nice, as opposed to trying over and over.

Checking at Square, I do not see a payment made.

I did not receive an email from Sytist saying a payment was made.

Nothing shows a payment was made.

I am happy to give you access and the invoice number if that helps at all.

Please advise. Thank you.
 
 
 
 
 
Aric Hoek
Tim - PicturesPro.com
9996 posts
admin
Mon May 21, 18
12:37 PM
How about emailing me access and the invoice number so I can take a look.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Aric Hoek
170 posts
Tue May 22, 18
10:11 AM
Thank you. It seemed to work. She charged her card just fine.
 
 
 
 
 
Aric Hoek
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