Error When Trying To Download Pictures Urgent

Hi,
When we upload pictures in to a sub gallery and our clients select download all pictures the following is what comes up. I am not sure if this is a host issue or a sytist issue, really urgent Tim if you could take a look at it please?
Many thanks,
Regards
Mark

HTTP 500 error
That’s odd… the website can’t display this page
The site may be undergoing maintenance or could have a programming error.
Try this
Go back to the last page
Try contacting the website’s owner

Edited Sat May 12, 18 1:54 PM by Mark Jones

I had a client reach out to me today about this error as well! Any news?!

Edited by

I'm not sure if this is related but I had issues when I set the number of images in the zip file too high. Try setting the numbers to something lower, mine is now set at 20 per zip file. The site timed out and gave me a error page when I had it set at 50 image files.

Edited Sat May 12, 18 8:53 PM by Bruce Pham

I’ve just had someone contact me with the same problem. Haven’t had any trouble before now.
Error message is on a blank white screen with: Sorry, there has been an error

at the top. I've tried it and am getting the same error.

Edited Sun May 13, 18 6:49 AM by Sarah MacKenzie

I tried the download all with several galleries with over 300 photos in them. I never got any errors when doing this. Also, these galleries are hosted on S3 and the Saratoga Hosting server when trying.

I tired downloading galleries with 2048px and full resolution galleries without any issues too.

I have my settings at 100 per zip file. I know in the past with Godaddy, I was only able to do 5-10 photos per zip.

Edited by

When I was with 1and1 I could only set it to 5 images per zipping when downloading 3840-pixel files.
I am now with Amazon S3 and Saratoga but haven't updated my settings or tested a larger number of files.
This said I am confident the issues are that you all are on a shared hosting plan that the host doesn't have the resources for more than 2-5 images per zip file.

Edited by

Have a bug with zipped buy alls as well. Customer reporting he only got 3 of his images in two buyalls. My limit is set to 50

Edited by

You may need to reduce how many photos per zip file in Settings -> Photo Settings. The server will only be able to generate so many photos per zip depending on several different factors (server speed, cpu, memory, etc .... the photos sizes, if the photos are getting resized for the download or getting watermarked / logoed. ).

You may need to test out different amounts per zip file to see what number consistently works.

Edited by

Reduced to 20 and it seems to work at the moment. It has been at 40 for months and had no issues whatsoever - nothing has changed so don't understand why it suddenly did this?

Edited by

It could be you are uploading larger photos than before, or the host has made some changes.

Edited by

My server is only zipping 3 images so I took your advice and set my limit to three. Looked for mulitple zips but it still is only zipping the first 3 images and then it stops. So the fix did not work. Is there any way to simply disable zipping and have customers download single images until they have them all? I have hundreds and hundreds of dollars of sales depending on the buy alls working. Right now. Frantic here.

I have not changed anything. No larger images no nothing. Something has changed elsewhere because the zipping was working within the last two weeks. Please come up with a temporary fix for us on this because business is walking away. Thanks much. Please.

Edited by

If your customers are download free downloads, you can edit your free download product in Photo Products -> Product Base and uncheck the option to Allow customer to download all in zip files.

If they are purchased downloads you can disable the download by zip file by editing your theme, click Additional CSS in the left menu and add this code:

#downloadzip { display: none; }

Nothing has changed in Sytist to affect the downloading in zip files so something must have changed on your hosting. Either got moved to a slower server or some other changes. I can download 50 photos in a zip file on my server.

Edited by

I'm still having this problem intermittently too (3 out of 40 orders in the last few weeks.) Not sure why it's only for certain orders?? Sent an email.
Thanks.

Edited by

Was up most of the night last night when my site suddenly lost its ability to upload. 500 error. Tried all sorts of fixes, talked to Indian help desk to be told nothing is wrong again like speaking to naughty children. Might be the security mod problem but they know what that is about like a butterfly understands how to fry sweet potatoes.

Solution: firing Fatcow, my host service, and going with Saratoga which I was super impressed with on the phone this afternoon. I believe this entire medley of bugs is being caused by lack of resources due to "upgrades" to Debian allowing these low end mass servers to cram more people onto less hardware. And they do not wish to admit to anything. Looking so forward to working with Dave at Saratoga. Haven't experienced this yet but I think this might just be wonderful. A real person who can say "this is what's wrong and this is what needs to be changed to solve it".

Fatcow probably needs to go on the do not use list Tim. Terrible service. Illiterate, script-reading tech support that barely speaks English. No solutions. Changed my php.ini without being asked and without informing me.

Buy American.

Edited Thu May 24, 18 12:39 AM by Dean Lake

Hate to say it but I’m stil having zip download problems and my host is Saratoga. I’ve been super impressed with Saratoga though.

Edited Thu May 24, 18 2:19 AM by Sarah MacKenzie

Just a quick update. Turns out my problem was I had a '+' in the file name. There was an issue with the files uploading from Amazon s3. Tim very kindy worked some magic and fixed it for me.

Edited by