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Serious Bug - Free Downloads

 
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Paul White
129 posts
Mon Apr 30, 18
8:40 AM
I have set up a free download for a prom, limited to one per person. It tells everyone that they have reached their download limit even though they have not downloaded anything yet. Only if I change to permitted number of downloads to "0" (allowing unlimited downloads) can anyone download anything. Please help. I have 300 kids mad at me!
 
 
 
 
 
Paul White
Tim - PicturesPro.com
10282 posts
admin
Tue May 01, 18
4:25 AM
Sounds like they are all connected to the same network and have the same IP address. It checks their IP address to see if they have downloaded.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Paul White
129 posts
Tue May 01, 18
7:25 AM
No, they are different IP addresses., except for one who tried to fool the system by using a different email address at the same IP. I had my daughter who lives across town try it and she couldn't either. Two of the people were on Cell Networks. I finally had to set it up as a bonus coupon with a limit of one and that worked. For testing purposes, is there a way that an administrator can bypass the IP lookup so that it will let us test? Is anyone else having this problem? If not, maybe I have something set up wrong, since this is my first attempt to use free downloads.
Edited Tue May 01, 18 7:27 AM by Paul White
 
 
 
 
 
Paul White
Tim - PicturesPro.com
10282 posts
admin
Tue May 01, 18
11:00 AM
I haven't heard of anyone else with this problem. You can post or email me the link to the gallery and I can test it out.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
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