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Slow Page Access

 
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Wayne Hollendonner
10 posts
Tue Apr 17, 18
10:21 AM
Having an issue with pages taking a very long time to connect. Most of the website works quickly and normally. When I try to access pages that are in galleries or in client sections the page can take several minutes to access. I contacted my host and they are able to access everything normally on they're end. I've tried several computers and I have the problem on each of them, I am perplexed. Please help if you can.
Tim - PicturesPro.com
9996 posts
admin
Wed Apr 18, 18
5:12 AM
Are you hosting with Godaddy by chance? This has been a problem for several people hosting at godaddy that started in the last month.

You can email me the link to your Sytist admin and the link to your hosting control panel with that username and password and I can try a few things for the database that may help.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Eric
86 posts
Sat Apr 28, 18
8:19 PM
I'm noticing larger delays in the admin section. If it's a godaddy thing, would you be willing to create a list of what steps we can take.
I've had some troubles in the past by giving access to my database.
Wayne Hollendonner
10 posts
Sat Apr 28, 18
8:47 PM
Eric, I solved my problem by moving my host sever to Saratoga Hosting. Everything works great now. It is the database access that is the problem. Contact Dave at Saratoga Hosting, he’s great.
Tim - PicturesPro.com
9996 posts
admin
Mon Apr 30, 18
7:00 AM
You can try to go into the PHPMyAdmin in your hosting control panel, select your Sytist database, click SQL at the top to run a query and copy and paste these and run

ALTER TABLE `ms_blog_photos` ADD INDEX ( `bp_blog_preview` ) ;
ALTER TABLE `ms_blog_photos` ADD INDEX ( `bp_sub_preview` ) ;
ALTER TABLE `ms_cart` ADD INDEX ( `cart_pic_date_id` ) ;
ALTER TABLE `ms_cart` ADD INDEX ( `cart_store_product` ) ;
ALTER TABLE `ms_cart_archive` ADD INDEX ( `cart_client` ) ;
ALTER TABLE `ms_cart_archive` ADD INDEX ( `cart_pic_date_id` ) ;
ALTER TABLE `ms_blog_cats_connect` ADD INDEX ( `con_cat` ) ;
ALTER TABLE `ms_blog_cats_connect` ADD INDEX ( `con_prod` ) ;
ALTER TABLE `ms_pre_register` ADD INDEX ( `reg_date_id` ) ;

It may or may not make any difference. Godaddy has done something lately to cause the slowness. I think because their databases are located on remote servers.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
daniel mcgarrity
1 posts
Thu Jun 21, 18
4:54 PM
I use Dreamhost, and I believe I'm encountering the same problem
When editing a page, I click "page designer" the interface opens on another page and the wheel to load the page spins

and spins

and spins

for hours if I let it.

I've tried logging out, and closing windows, could it be a cache on my computer? but it's not working

I don't know how similar this is to the problem everyone else is having, but it is off putting.
Tim - PicturesPro.com
9996 posts
admin
Fri Jun 22, 18
11:40 AM
It is different from the problems above. It could be while the page designer is loading it is triggering something on the server like Mod Security. But the only way for me to tell is if you email me the link to your Sytist admin with the username and password and the page you are editing.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
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