If you have a support question or comment, click the Post New Topic link below. Sytist Manual | Sytist Articles | Facebook Page.

Missing Orders But Clients Being Charged

 
Please log in or Create an account to post or reply to topics.
 
Misty Green
44 posts
Mon Jan 29, 18
9:23 AM
We have a client that was charged but there is no record of the transaction in the system. The only way we caught this was they placed two orders on 1/23/18, when we went to refund their orders in our payment processing system it shows a third order placed that day that they were charged for. Can you please look into this immediately and let us know how an order was processed for payment but no record in stylist. We are very concerned if there are others there is no way we would know about. Last name Eckford, charge not showing in system was 14.66
Tim - PicturesPro.com
9631 posts
admin
Mon Jan 29, 18
11:26 AM
Were these invoices paid with PayPal? If so, that is something that was fixed in the last 2.7 update. I believe 1/23 would be before you updated.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Misty Green
44 posts
Mon Jan 29, 18
12:14 PM
No we use authorize.net for payment processing. So just to be clear a payment was processed however there is no order in our system and the client placed an order.
Tim - PicturesPro.com
9631 posts
admin
Tue Jan 30, 18
4:25 AM
I can't see anything technically wrong that would cause that. I just tested authorize.net SIM on 2 different sites and worked fine. Maybe something on the host change that is blocking the response from authorize.net like a firewall.

I do see you are using Authorize.net SIM option which the customer goes to a page on authorize.net to fill in their card details. Since you have an SSL installed, you should use the authorize.net AIM option where the customers enter in their card details on your site without leaving your site.

The options are in Settings -> Checkout & Payment.

And maybe that option will work better.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2017 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close