Missing Orders But Clients Being Charged

We have a client that was charged but there is no record of the transaction in the system. The only way we caught this was they placed two orders on 1/23/18, when we went to refund their orders in our payment processing system it shows a third order placed that day that they were charged for. Can you please look into this immediately and let us know how an order was processed for payment but no record in stylist. We are very concerned if there are others there is no way we would know about. Last name Eckford, charge not showing in system was 14.66

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Were these invoices paid with PayPal? If so, that is something that was fixed in the last 2.7 update. I believe 1/23 would be before you updated.

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No we use authorize.net for payment processing. So just to be clear a payment was processed however there is no order in our system and the client placed an order.

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I can't see anything technically wrong that would cause that. I just tested authorize.net SIM on 2 different sites and worked fine. Maybe something on the host change that is blocking the response from authorize.net like a firewall.

I do see you are using Authorize.net SIM option which the customer goes to a page on authorize.net to fill in their card details. Since you have an SSL installed, you should use the authorize.net AIM option where the customers enter in their card details on your site without leaving your site.

The options are in Settings -> Checkout & Payment.

And maybe that option will work better.

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