If you have a support question or comment, click the Post New Topic link below. Sytist Manual | Sytist Articles | Facebook Page.

Invoice Payment Email Question

 
Please log in or Create an account to post or reply to topics.
 
M Davis
251 posts
Wed Jan 24, 18
7:23 PM
I created an invoice and emailed it to a registered client for payment using PayPal. He in turn sent to his assistant for payment. The Assistant asked to split the invoice into two invoices and I did. Rather than emailing the Registered client from Sytist, I copied and pasted the 2 invoice links from the Sytist default email and emailed the assistant - using Thunderbird email program - for payment. She paid each invoice separately. However, when both payment emails arrived the invoice number, amount, the date was missing. I've attached a screenshot. The PayPal admin page is also void of this information. But shows the correct payment amount and the assistants name and email address.

I understand this could be because the assistant is not a registered user, but I would think if she is paying using each link, the payment emails and PayPal would include this information. I have completed similar invoicing and payment methods previously. This is a common way clients pay invoices. This is the first time the information didn't appear in the payment email or on PayPal. This is what led me to think there's an error.
Attached Photos

Edited Wed Jan 24, 18 7:29 PM by M Davis
 
 
 
 
 
M. Davis
Tim - PicturesPro.com
10418 posts
admin
Fri Jan 26, 18
7:10 AM
What version of Sytist were you using when they paid that? That is something that was fixed in the 2.7 update.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
M Davis
251 posts
Fri Jan 26, 18
7:32 AM
This was the afternoon of Jan. 23, 2018.
I install the updates each morning they are posted.
I'd say it happened with the new update. Previously, it didn't happen.
Last time invoice paid in the manner was in Nov. 2017. Everything worked as it should have at that time.
Edited Fri Jan 26, 18 7:32 AM by M Davis
 
 
 
 
 
M. Davis
Tim - PicturesPro.com
10418 posts
admin
Fri Jan 26, 18
7:59 AM
I am pretty sure it happened while you were still on the previous version. If it happens again, let me know.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2018 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close