If you have a support question or comment, click the Post New Topic link below. Sytist Manual | Sytist Articles | Facebook Page.

500 Internal Server Error - Uploading Images

 
Please log in or Create an account to post or reply to topics.
 
Jen Dera
Tue Jan 23, 18
7:29 AM
Hi All!

All of a sudden I am having trouble uploading images. Every image I try gives me an Internal Server Error. Retrying gets me the same result. This started just last night. Any ideas?

Thanks so much!
 
 
 
 
 
Tim - PicturesPro.com
admin
Tue Jan 23, 18
9:57 AM
Maybe the photos are larger than what you normally upload and too large for the server to process.

In the upload dialog, click View Server Configurations. If your photo file sizes are larger than Upload Max File Size or Post Max Size, then that is the problem.
Attached Photos
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Jen Dera
Tue Jan 23, 18
10:16 AM
Hi,

I checked that and it is not the problem. Those values are set to 20M and some of the images are as small as 3mb. :(

Thanks
 
 
 
 
 
Tim - PicturesPro.com
admin
Tue Jan 23, 18
10:47 AM
Are the dimensions of the photos larger than normal? Could be that is too large. depending on the memory limit value. Try smaller photos. If that doesn't work then you might have to contact your host because a 500 error is a server error.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Jen Dera
Tue Jan 23, 18
12:12 PM
Hi Tim,

I manually adjusted the max dimensions on a single upload and that didn't seem to help me. Is there someplace I should change it so that it doesn't ask for it every time?

I haven't made any changes to the photo sizes I upload or the operating conditions, outside of running the Stylist update.

I'm not sure what I need to be telling my host, as they don't offer any support for Stylist.
 
 
 
 
 
Jen Dera
Tue Jan 23, 18
12:17 PM
It might be important to note that I can directly FTP up the same images with no problems... When processing them on the Stylist site, the window is void of any images and displays just "Processing photos. Do not leave this window."
Edited Tue Jan 23, 18 12:24 PM by Jen Dera
 
 
 
 
 
Tim - PicturesPro.com
admin
Tue Jan 23, 18
12:21 PM
I can tell by your error log that the photos are too large for the server to process.

When I asked if the dimensions of the photos larger than normal, I mean the dimensions of the photo file you are uploading. Not the resize settings.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Jen Dera
Tue Jan 23, 18
12:28 PM
Hi Tim,

I haven't made any changes to the way I export my images for uploading. Where can I find the max dimensions?
 
 
 
 
 
Dean Lake
Tue Jan 23, 18
10:27 PM
This is exactly what is happening to me. I checked one of my images. It is 2.25mb (resized with lightroom and viewed properties in windows file explorer) but when opened in photoshop it is listed as 12x18 inches and 57mb!!!!!! Same exact file. I just downloaded new lightroom and photoshop. Could they be utterly bugged? The files behave like small files and upload like 2 megs not 57 megs (they ARE 2 meg files!) but obviously something is telling photoshop the file is much larger. A bug?

I also have had no trouble in the past with this and have changed nothing except downloading the new programs on a new laptop. Something in error in the metadata telling the server it is a 57mb file somehow? Going to Dr Google this. Did you also just download a new copy of lightroom Jen?
Edited Tue Jan 23, 18 10:33 PM by Dean Lake
Tim - PicturesPro.com
admin
Wed Jan 24, 18
3:42 AM
You should be able to see the dimensions by viewing the file properties on your computer or the image size in Photoshop.

Like with Dean, it may be 2.25MB, but it could have the dimensions of 6000 x 4000 or higher which might be too big for the server to process.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Jen Dera
Wed Jan 24, 18
7:41 AM
What are the suggested export dimensions?
 
 
 
 
 
Tim - PicturesPro.com
admin
Thu Jan 25, 18
4:03 AM
That really depends on the PHP/Server settings. Maybe try around 3000 pixels on the longest size.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Loading more pages
Loading more pages
Sign up for email promotions.
Your information is safe with us and won't be shared.
Thank you for signing up!
 
©2003 - 2017 Grissett, LLC. All Rights Reserved.
Loading More Photos
Scroll To Top
Close Window
Loading
Close