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Can't Pay For An Order

S
36 posts
Tue Jan 09, 18 8:49 AM CST
I don;t use my sytist store much but placed a test order and when I went to pay it gave me this screen. What do I need to do?
Secure Connection Failed

The connection to the server was reset while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites
16,152 posts (admin)
Tue Jan 09, 18 11:10 AM CST
That error usually means either you don't have a SSL (security certificate) installed, or the one you have has expired.

Is it not until you enter in the credit card info? And if so, which payment option are you using?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
S
36 posts
Tue Jan 09, 18 11:12 AM CST
Yes, after the CC is entered. I'll check on SSL.
Thanks.
S
36 posts
Wed Jan 10, 18 2:25 PM CST
Here is a screen shot of what my computer person got when he tried to test an order. He says the SSL is up to date.
Attached Photos

16,152 posts (admin)
Thu Jan 11, 18 6:54 AM CST
Which payment option are you using?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
S
36 posts
Thu Jan 11, 18 10:54 AM CST
Square
16,152 posts (admin)
Fri Jan 12, 18 4:01 AM CST
I'll email you a file to try.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
J
4 posts
Mon Jan 22, 18 12:36 PM CST
Tim,

I'm having the same problem. I have updated to 2.6, PHP is 7.1 and I have made sure the oauth part of PHP is there. Is there any other part of the PHP install that I need to insure. It was working for a while but then it quit and hasn't worked in a few months now.
16,152 posts (admin)
Tue Jan 23, 18 5:20 AM CST
Square changed something in the way the post data back which caused the problem. A new update was released today that includes a fix for it. Do the update you will see a notice for on your Sytist admin home page.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
9 total messages
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Category: Payment Options
 
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