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Cannot Save Free Download Images On Ios Chrome, Safari Or Firefox

 
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Benjamin Skigen
Mon Nov 13, 17
6:17 PM
Users are unable to save a free download image when using Chrome, Firefox, or Opera for IOS. It is possible to save images in Safari.

The downloaded image loads in the browser ok, but the normal image save procedure of holding your finger down to get the context menu with the "save image" option does not work. All of these browsers seem to think it's a php file (freedownload.php) instead of a JPG image.

Opera says the file is "freedownload.php 2,000x3,000 pixels" ... so although it displays properly as an image, the browser thinks it showing a PHP file.

I'm not sure if this is a configuration issue with my server, or an issue with Sytist itself. Any advice is appreciated! Thanks.
 
 
 
 
 
Tim - PicturesPro.com
admin
Tue Nov 14, 17
6:49 AM
I can't duplicate that.

Go to this gallery in the demo:
http://www.sytist.net/clients/places-around-the-world/

And see if it works there. I just tested it on that page and the free downloads saved fine.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Shawn Mertz
Tue Nov 14, 17
8:00 AM
I tested on my mac. Safari, Firefox and Opera working. I don't have chrome to check it.
Benjamin Skigen
Tue Nov 14, 17
8:54 AM
Hi Tim, I tried the test page you showed me, same result as on my server. The image displays in the browser, but there is no option to "save image" to your camera roll.

This affects iOS versions of Chrome, Firefox, or Opera. Does work in Safari.

Tried it on my iPad and iPhone, same results on both devices.
 
 
 
 
 
Tim - PicturesPro.com
admin
Wed Nov 15, 17
7:25 AM
Is it not just automatically downloading and saving without a prompt? That's kind of how the android does.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Benjamin Skigen
Wed Nov 15, 17
8:58 AM
Correct, iOS doesn't allow a website to 'push' a file to your camera roll. You have to hold your finger on the image and select "save image" to save it to your device.

I think the optimal solution is for the image to load in the browser as an actual JPG file instead of the PHP file pushing it through as a binary attachment. In fact, I would personally prefer it work like this, even on desktop, as it gives me the opportunity to decide where I want to save the file instead of forcing it to the default download folder.

 
 
 
 
 
Tim - PicturesPro.com
admin
Thu Nov 16, 17
7:55 AM
So you are saying the iPhone does not allow you to "download" anything? I guess I need to get an iPhone the next time I get a phone.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Benjamin Skigen
Thu Nov 16, 17
9:03 AM
Correct. Users cannot save images downloaded from Sytist in 3 out of the 4 most popular iOS browser apps.

 
 
 
 
 
Scott Lowe
Sun Nov 19, 17
11:01 PM
I have the same issues. I use Chrome on my iPad 99% of the time and I have been frustrated by the same behavior. I did just recently discover Safari works has discribed above. It would be nice if there was a solution. I’m not sure what my customers use as a browser but I do know that 80% of my customer come visit on their mobile device. So keeping them happy is a top priority for me.
 
 
 
 
 
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