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Music Not Starting When Slide Show Starts

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57 posts
Fri Oct 13, 17 9:27 AM CST
I have music that is added to my galleries. The music does not start immediately when the slide show begins. I have to stop the slide show and then begin it again for it to start playing.
Thank you,
Cindy
16,216 posts (admin)
Sun Oct 15, 17 7:02 AM CST
The music option and slideshow really don't go together. They are separate and probably won't start at the same time. Also, on mobile, the music won't start until the user clicks the sound icon.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
57 posts
Wed Oct 25, 17 3:49 PM CST
HI Tim,
The music is not starting at all when the gallery starts. It used to not start until the 2nd or 3rd slide - but now it does not start at all. I understand on the mobile site - but always has worked on the computer.
Thanks
Cindy
16,216 posts (admin)
Thu Oct 26, 17 11:06 AM CST
Can you post a link to a page that you have added audio?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
57 posts
Fri Oct 27, 17 2:15 PM CST
I emailed you the information
16,216 posts (admin)
Sun Oct 29, 17 8:29 AM CST
I tested in Firefox, Chrome and Edge and the music started right up in each browser.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
A
19 posts
Wed Oct 10, 18 12:42 PM CST
I have this same problem. The music does not start, unless you click the sound icon off and then back on.
16,216 posts (admin)
Fri Oct 12, 18 5:21 AM CST
What version of Sytist are you using? And note it won't automatically start on photos or tablets.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
A
19 posts
Fri Oct 12, 18 8:47 PM CST
How do I find what version I am on? Also, music is not starting on computer (not looking at this on phone or tablet).
16,216 posts (admin)
Mon Oct 15, 18 4:07 AM CST
At the bottom of any page in the admin.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
A
19 posts
Mon Oct 15, 18 7:53 AM CST
Got it. I am using version 1.4.2, so that's probably it. I plan to upgrade when I rebuild my site in January. Thanks!
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