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Check Out Calculation Error

290 posts
Sun Apr 02, 17 8:04 AM CST
Hi Tim,

I'm not sure how the tax is calculating in the attached photo but it ends with a .50 cent for some reason and I can't see why? Could you elaborate or is this an error in the software calculating?

The example shows $100 item plus another item for $30 using a bonus coupon. Then the early bird discount plus a standard coupon code was used.

The early bird discount is 20%
The standard code is 15%

I can see how all the calculations derived, however, I have no clue why the 6% tax came off of $110.50 instead of $110.00. Where is the .50 cent coming from?
Attached Photos

Bruce Pham • Forever Studio • School Pictures At Their Best
16,246 posts (admin)
Mon Apr 03, 17 9:14 AM CST
So on this one, you are using a bonus coupon, a standard coupon, and the early bird discount?

In settings -> Tax, is Include Shipping Charges in tax calculation checked?
And calculate tax before or after any discounts?

Screen shot of the view cart screen?

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
290 posts
Mon Apr 03, 17 10:50 AM CST
Hi Tim,

Attached are screenshots of the cart and checkout views. As you can see, the issue comes up once I add the standard coupon. I have the bonus coupon set so no further discounts can be applied to the bonus item. Let me know what you think.
Attached Photos

Bruce Pham • Forever Studio • School Pictures At Their Best
16,246 posts (admin)
Mon Apr 03, 17 11:58 AM CST
It because there is taxable / non-taxable products and discountable / non-discountbale products.

Is there a reason you don't have your bonus coupon set to taxable?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
290 posts
Mon Apr 03, 17 2:19 PM CST
It is set to taxable, see attached. All my options are set to taxable.
Attached Photos

Bruce Pham • Forever Studio • School Pictures At Their Best
16,246 posts (admin)
Tue Apr 04, 17 7:35 AM CST
I am emailing you a file to upload that should fix it.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
6 total messages
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