New Order Paid For But Not Processed

Hi,

I've had a customer buy 2 prints and the order has not shown up as completed. it still shows in the customer's cart. They paid using Paypal... and I got the PayPal notice of the payment.

Any idea how this can happen and what to fix?

Thanks

Edited Sun Apr 27, 14 8:40 PM by paul

My guess is that PayPal is not being given the correct return URL since I'm using this in a subfolder... and thus sytist is not finalizing the order.

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This is fixed in the update I just put out this morning (0.7.5)
http://www.picturespro.com/support-forum/sytist/?t=13410-new-update-075-with-many-fixes-for-sub-folder-installation

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Thanks a lot, I'll get it updated and wait for the next order :)

cheers

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This just happened on my site as well. I'm version 3.7.2 so I feel like this issue was fixed LONG ago. Any ideas?

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What payment option was used? PayPal?

Have you made any changes to your PayPal account if so?

Have you had successful orders in the past?

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Paypal was used.

I did change which paypal account the money was going to in the last month when I updated the version of sytist I was using. I went into settings and changed the information and saved them. I had
Perviously had no issues with paypal orders.

The money is in paypal, i just don't have the order. It still shows in the client’s cart.

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Is the new paypal account a business account and not a personal one? If it is just a personal account and not a business account it won't work.

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