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Current Version: 4.8.5 | Sytist Manual | Common Issues | Feature Requests
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Download Issue
Bruce Pham
286 posts
Sat Sep 17, 22 7:31 AM CST
After the updates, customers are having problems downloading their purchases. The page goes blank with a message "this page isn't working" "This page can not handle the request"
I also can not download images from the backend as a customer or as admin while viewing the purchase order.
I'm not sure if it's sytist or the hosting service. I have emailed Dave of Saratoga and awaiting reply. In the meantime, can you look to see if it may be sytist?
Bruce
I also can not download images from the backend as a customer or as admin while viewing the purchase order.
I'm not sure if it's sytist or the hosting service. I have emailed Dave of Saratoga and awaiting reply. In the meantime, can you look to see if it may be sytist?
Bruce
Bruce Pham • Forever Studio • School Pictures At Their Best
Bruce Pham
286 posts
Sat Sep 17, 22 7:34 AM CST
Also, this is happening with galleries that are green screen with png files.
Bruce Pham • Forever Studio • School Pictures At Their Best
Bruce Pham
286 posts
Sat Sep 17, 22 8:01 AM CST
Never mind, I figured it out. Apparently some of my purchased backdrops were raw files were disguised as jpg files.
Bruce Pham • Forever Studio • School Pictures At Their Best
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