To post a new support question, click the Post New Topic button below.
Current Version: 4.8.5 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Download Issue

286 posts
Sat Sep 17, 22 7:31 AM CST
After the updates, customers are having problems downloading their purchases. The page goes blank with a message "this page isn't working" "This page can not handle the request"

I also can not download images from the backend as a customer or as admin while viewing the purchase order.

I'm not sure if it's sytist or the hosting service. I have emailed Dave of Saratoga and awaiting reply. In the meantime, can you look to see if it may be sytist?

Bruce
Bruce Pham • Forever Studio • School Pictures At Their Best
286 posts
Sat Sep 17, 22 7:34 AM CST
Also, this is happening with galleries that are green screen with png files.
Bruce Pham • Forever Studio • School Pictures At Their Best
286 posts
Sat Sep 17, 22 8:01 AM CST
Never mind, I figured it out. Apparently some of my purchased backdrops were raw files were disguised as jpg files.
Bruce Pham • Forever Studio • School Pictures At Their Best
3 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 243 times
Category: Orders
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close