To post a new support question, click the Post New Topic button below.
Current Version: 4.9.2 | Sytist Manual | Common Issues | Feature Requests
Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.
Client Favorites Showing Different Images Between Us
Alicia Williams
225 posts
Thu Jul 28, 22 11:10 AM CST
HI! I have a client who favorited 60 Images, and what I see on the back end of my stylist is different from the images she has on her end.
I don't know how to rectify it. She ended up having to send me a list of her favorites but now I have no visual to match them up for an album.
I don't know how to rectify it. She ended up having to send me a list of her favorites but now I have no visual to match them up for an album.
Edited Thu Jul 28, 22 11:10 AM by Alicia Williams
Tim - PicturesPro.com
16,242 posts
(admin)
Thu Jul 28, 22 12:12 PM CST
Is it possible you see more than her and they are some from an expired gallery?
What is the customer name?
What is the customer name?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
Alicia Williams
225 posts
Thu Jul 28, 22 12:44 PM CST
her name is Laura Seamen. I am not seeing more than her, I am seeing duplicates of what she selected and its leaving off the reception. its all just the wedding. If you email me, I can forward the screen shots that show the difference: aw at cordelephotography.com
Tim - PicturesPro.com
16,242 posts
(admin)
Fri Jul 29, 22 4:49 AM CST
You are good to go now. When I updated the favorites the default values for past the first set of thumbnails didn't get passed so they were in the wrong order.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
Please log in or Create an account to post or reply to topics.
Loading more pages