To post a new support question, click the Post New Topic button below.
Current Version: 4.9.2 | Sytist Manual | Common Issues | Feature Requests
Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.
Shipping Not Charged After Coupon Use
S
Sabine Periard
64 posts
Thu Mar 24, 22 10:46 AM CST
Hi,
It's the first time I'm using coupons for a team that prepaid a certain amount per player. The coupon is for a fixed amount. When clients use it, shipping is not charged on their order if they add prints to their cart.
What am I doing wrong, how can I fix this?
Thank you so much,
Sabine
It's the first time I'm using coupons for a team that prepaid a certain amount per player. The coupon is for a fixed amount. When clients use it, shipping is not charged on their order if they add prints to their cart.
What am I doing wrong, how can I fix this?
Thank you so much,
Sabine
Tim - PicturesPro.com
16,236 posts
(admin)
Thu Mar 24, 22 12:58 PM CST
It could be you have your shipping prices set to where it doesn't start until a higher price. Go to Settings -> Shipping and check your shipping prices and make sure the first one starts at $0.00
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
S
Sabine Periard
64 posts
Thu Mar 24, 22 1:19 PM CST
It's set to $0.01, where it was originally. I have only one shipping method and it is charged for an identical order without coupon use for example.
S
Sabine Periard
64 posts
Thu Mar 24, 22 1:50 PM CST
Might have found the problem. I had it set to "calculate shipping after discounts", so maybe the system applied the coupon value to print items first and downloads after and therefore no shipping. I'll see with the next order if it works now.
Please log in or Create an account to post or reply to topics.
Loading more pages