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Current Version: 4.9.1 | Sytist Manual | Common Issues | Feature Requests
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Some Emails Not Sending
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Erica White
33 posts
Wed Aug 25, 21 11:31 AM CST
Hi,
When I make a contract, invoice, or new account and select to send an email from that person's account, it sends just fine. However, when I create a new gallery and try to send a notification email through the gallery page, it never sends. Can you please tell me what's going on? Thanks!
When I make a contract, invoice, or new account and select to send an email from that person's account, it sends just fine. However, when I create a new gallery and try to send a notification email through the gallery page, it never sends. Can you please tell me what's going on? Thanks!
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Erica White
33 posts
Wed Aug 25, 21 11:38 AM CST
Test emails are also working great. It's just the gallery emails for some reason.
Tim - PicturesPro.com
16,216 posts
(admin)
Wed Aug 25, 21 11:59 AM CST
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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Erica White
33 posts
Wed Aug 25, 21 12:02 PM CST
Ok, that is what's going on here, because it shows pending emails that haven't sent. I've set up the cron job how you instructed in the manual, but I guess it's not working. Will turning off automated emails fix this? Thanks
Tim - PicturesPro.com
16,216 posts
(admin)
Wed Aug 25, 21 12:10 PM CST
Turning off automated emails will fix it, but it won't send the ones already in the queue.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
E
Erica White
33 posts
Wed Aug 25, 21 12:12 PM CST
I've tried multiple things and was hoping having all my options in there would cover it, so this is how I have them set up for now on Siteground:
Attached Photos
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Erica White
33 posts
Wed Aug 25, 21 12:13 PM CST
That's fine, I can resend those. But turning off automated emails also means it won't send out gallery expiring notices and things like that right?
Tim - PicturesPro.com
16,216 posts
(admin)
Wed Aug 25, 21 12:20 PM CST
The gallery expiring notices would not be sending out if the cron job isn't working.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
E
Erica White
33 posts
Wed Aug 25, 21 12:35 PM CST
Ok... that's not ideal. Can you please look at the screenshot I posted and tell me what's wrong?
Tim - PicturesPro.com
16,216 posts
(admin)
Wed Aug 25, 21 12:37 PM CST
https://www.picturespro.com/sytist-manual/settings/automated-emails/
Hosting at SiteGround, use this:
/usr/bin/wget -O /dev/null http://www.yourwebsite.com/sy-admin/sy-cron.php
Replace yourwebsite.com/sy-admin with the URL to YOUR Sytist admin
Hosting at SiteGround, use this:
/usr/bin/wget -O /dev/null http://www.yourwebsite.com/sy-admin/sy-cron.php
Replace yourwebsite.com/sy-admin with the URL to YOUR Sytist admin
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
E
Erica White
33 posts
Wed Aug 25, 21 1:16 PM CST
Thanks, I'll try it that way
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