Shipping Fees On Downloads

Hi Tim!,

Since the last update my website is charging shipping fees on downloads orders that don't suppose to have them, what can I do to fix this?

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I am unable to duplicate that. Orders for just downloads are not getting shipping for me.

You can email me the following for me to look into it:

1) Link to your Sytist admin.

2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).

3) The order numbers of 2 orders that got shipping.

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Was this resolved?..we're having the same problem. I thought if something in the price list was designated as a download, shipping wouldn't be calculated.

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If ONLY download products are purchased it will not offer shipping. If there is shipping on the order then something other a download was purchased. 

Let me know the order number of one you think should not have shipping.

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All is good now.  Thank you

g

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