Download Option Not Working For Client

Hey Tim, how are you ?

I have been using Sytist for my clients to download for over 5 years, and this is the
first time that clients have contacted me saying they can't see the arrow to download.

I've done everything the same as per previous years, have price list for gallery and loaded viewing .jpegs for clients into
their respective sub galleries

Once the client orders I load full size photos and selected download for sub galleries as per client.

Can you please advise.

Steph

Edited Sat Mar 27, 21 9:01 PM by Stephanie Devlin

Either 1) It's not a download product, 2) There is no original file to create the download from (discarded original file) or 3) the photo file you have uploaded it smaller than the download dimensions of the product and can not create the download file (it won't upsize it).

If you can't figure it out you can email me the following for me to look into it:

1) Link to your Sytist admin.

2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).

3) The order number of the order and the name of the photo on that order.

Edited by