To post a new support question, click the Post New Topic button below.
Current Version: 4.9.1 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Google Display Ad - Destination Not Working

71 posts
Tue Dec 01, 20 7:30 AM CST
I am trying to run a Google Display Ad but Google continues to disapprove my ad citing "Destination Not Working". The destination landing page URL for this ad is currently:

https://www.jerumballphotography.com/ads/nextgentours/

I have verified to the best of my ability that this page loads globally. I am not a web developer so I don't know what else could be wrong with this page and I'd really appreciate some insight from others more knowledgeable than I.

Thanks very much for any help you can provide.

John


Here is what Google has to say about this particular error:

Destination not working
The following is not allowed:

Not allowed Destinations that don't function properly or have been incorrectly set up

Examples: A site that returns an HTTP error code, such as 403 Forbidden or 404 Not Found; a site that doesn't work in all locations or on common browsers and devices; DNS lookup errors; internal server errors; site under construction

Troubleshooter: Destination not working
Check the URL that you entered. Check landing page URLs, keyword URLs, dynamic tracking URLs, and deep link URLs to make sure they are correct and don’t contain typos.
Fix the ad's destination. If the URL that you entered is correct, then it's possible that your site or app isn't working properly. Here are some things to check:
Sites and apps: Your ad can't lead to an app currently under development or a website that returns an invalid HTTP status code. Even if your site loads successfully for you, it might not be loading properly in other circumstances, such as other web browsers and devices, or by the Google Ads system. Your site or app must work properly for all locations, regardless of where you're targeting your ad. Check the ad's destination on various browsers and devices to make sure that it always links to a working website or app. Apps can’t be promoted in places where the application is not available for download.

HTTP response codes: Find out which error is happening on your destination and where it occurs. Note that a specific component on your page (like Javascript) can cause an error. Here are examples of HTTP header tools that can help:

http://www.fiddler2.com/fiddler2
https://addons.mozilla.org/en-US/firefox/addon/3829/ (for Firefox)
https://www.google.com/webmasters/tools
Once you know which code your landing page produces, see a definition and tips to fix each of these HTTP status codes. If you still can't identify the problem with your landing page, contact your webmaster or web hosting provider for help.

For sites that have recently migrated from HTTP to HTTPS, you should either set up a redirect to the new HTTPS URL or update the URLs in your ads and extensions. If you don’t, the URL may be inaccessible, which would result in ad or extension disapproval.

App engagement ads: Check that you have set up your deep link URL correctly and that you are not using a third-party tracker. This is currently not supported for app engagement ads.

App promotion ads: Ensure that any third-party trackers correctly redirect the user to the right app on the right app store.

Submit the campaign for review. Once we confirm that the destination is working, we can approve your ads.
If you can't fix your site or app, consider using a different destination for your ad that works. Edit your ad's final URL to point to another part of your website or app that doesn't violate our policies, then save your ad so we can review it again.
If you aren't able to fix these violations, or you choose not to, please remove your ad to help prevent your account from becoming suspended in the future for having too many disapproved ads.
16,216 posts (admin)
Tue Dec 01, 20 8:02 AM CST
I believe you are going to need to contact google ad support. The page returns a 200 status code which is correct. I don't see any javascript errors or anything else that would be an issue.

The only thing I see that might be suspect (but I doubt it) is that the URL has /ads/ in it. But I really have no idea what the problem would be. All looks good to me.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
71 posts
Tue Dec 01, 20 8:46 AM CST
Thanks Tim. Yeah this is what's puzzling to me. The current landing page I created in an attempt to "fix" this error, because the original landing page had some embedded virtual tours that I thought Google was complaining about... I guess I was wrong.

I have posted this same question in the Google Ads community so we'll see if that bears any fruit. If it doesn't I'll go directly to Google Ads support to see if I can get a straight answer. ;)

Thanks again.
3 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 927 times
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close