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Broken Image
B
Brian Upson
4 posts
Thu Feb 27, 20 7:25 PM CST
Seeing a broken image (thumbnail) of the photo that was purchased on order confirmation and print and when I open up an order
Tim - PicturesPro.com
16,216 posts
(admin)
Fri Feb 28, 20 9:34 AM CST
Did you delete it?
Was it a greenscreen photo?
Did you replace the photo on the order?
Are all of the images broken or just 1?
I have no idea why that would be.
Was it a greenscreen photo?
Did you replace the photo on the order?
Are all of the images broken or just 1?
I have no idea why that would be.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
B
Brian Upson
4 posts
Sun Mar 01, 20 12:17 PM CST
Sorry not a broken image, just no image
photos are greenscreen, the photos were not replaced
using amazon s3
photos are greenscreen, the photos were not replaced
using amazon s3
Attached Photos
Tim - PicturesPro.com
16,216 posts
(admin)
Mon Mar 02, 20 4:33 AM CST
I suspect some sort of error when it was creating the photo with the background, but I don't know what.
You have the file name and background name. If you want me to look into it you will need to email me the link to your Sytist admin and you FTP or Hosting username and password. ALSO the order number of this order.
You have the file name and background name. If you want me to look into it you will need to email me the link to your Sytist admin and you FTP or Hosting username and password. ALSO the order number of this order.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
J
Joe Angel
8 posts
Sat May 16, 20 1:47 AM CST
Is there any update on this? I'm experiencing the exact same problem. Broken thumbnail occur in print list and all emails
Tim - PicturesPro.com
16,216 posts
(admin)
Sun May 17, 20 6:53 AM CST
You will need to email me the following so I can take a look into it:
1) Link to your Sytist admin.
2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).
3) An order number to look at.
1) Link to your Sytist admin.
2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).
3) An order number to look at.
Edited Sun May 17, 20 6:53 AM by Tim - PicturesPro.com
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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