Photos Not Loading Inside Gallery

Hi,
My client has been trying to view her photos inside her gallery but the page is stuck loading.
The photos are inside a sub gallery which she has been able to access but just spinning wheel is there. She can view the photos on her and her partners telephone but not on their laptops. They have tried using chrome and internet explorer.

I have tested the gallery and it is working for me on telephone and my laptop inside chrome and safari, can't download internet explorer.

She has deleted the cookies and history and accepted the cookies prompt that I need to have being in Europe.

Any ideas as to what could stop the photos from loading?

Thanks,
Michael

Edited by

I suspect they have an anti-virus on the computer that might be interfering. Have them try to disable the anti-virus and see of that makes a difference.

Edited by

Hi Tim,
I have checked with the couple and yes they are using work computers and they have strong anti-virus software on them that they can't turn off du to the nature of their work.

Not a problem, I will send the photos via transfer wise and they can use a friends computer.

Thanks,
Michael

Edited by