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Tax Missing
K
Katie Kraft
134 posts
Tue Oct 15, 19 9:58 AM CST
I have all the boxes checked for tax and have had quite a few orders coming through showing tax. All of a sudden now, tax is not being calculated and added into the final order. Thanks in advance for any help!!!
K
Katie Kraft
134 posts
Tue Oct 15, 19 10:08 AM CST
Just did a test and screenshot. Initially, it is showing tax and then when I continue, it drops the tax. Any ideas of what could be going wrong? Thanks!
Attached Photos
Tim - PicturesPro.com
16,216 posts
(admin)
Tue Oct 15, 19 12:10 PM CST
Tax is based on the customer's state. In your test, do you have the same state selected as the state you are charging tax for?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
K
Katie Kraft
134 posts
Tue Oct 15, 19 12:51 PM CST
I think that was the issue. I was not choosing the same state. Is it recommended to go through and set the tax for each state? Thanks so much for your help, Tim!
Tim - PicturesPro.com
16,216 posts
(admin)
Wed Oct 16, 19 5:38 AM CST
That depends on if you are suppose to collect tax for orders being shipped out of state. There is an option in Settings -> Shipping for "Tax rate for all pickup orders" if it is an order being purchased by someone out of state by picking it up in your state.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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